I needed a quote for installation of a natural gas bbq and stove line. I contacted GasGuys.ca via email and had a response same day to schedule an initial inspection.
George accomodated my work schedule and was able to come by early on a Saturday morning. He was prompt and extremely friendly. I discussed with him my ideas and he informed me that my gas line inside the house was not big enough to accommodate both appliances.
I had told him my home inspector said I could add these appliances, but he explained to me that it would not be up to code and that there was risk of the lines not carrying enough gas and potentially harming other connected units.
Having been told that, I knew this was the guy I wanted to use, he could have quoted me on installing the stove line as a second line and charged me an extra 200 dollars. He could have not brought up the risks involved with adding the second line.
So he quoted me on the BBQ line and told me to contact him when the bbq was purchased.
Upon purchasing my natural gas bbq, I emailed him and scheduled the installation date. He was flexible with dates, and was even able to move the install time an hour back with very little notice.
On the day of the installation he showed up to my house before I even got home because I was late from work (sorry!). I showed him where I wanted the line and he worked his magic. I did not feel compelled to follow him around and monitor. He hooked everything up, tucked the gas line well in my basement, tested the line and hooked up the bbq.
He started installation at 6pm and I was grilling by 8pm same day!
All in all a great experience, great workmanship and great customer service.
Thank you George
All the best
- Company Response
Thanks P, it was a pleasure. I find that honesty is the best policy. Even if it is not always what the customer wants to hear. Hopefully you are enjoying your new BBQ!