I was having a new backyard deck added, and needed the existing BBQ gas line moved - 2 visits needed, one to remove and cap the existing line, then a return visit when the new framing was in place. George was prompt in responding, and showed up on time.
Upon further inspection, he discovered the original installation was not done to code, and needed a separate shut off valve added (the line was split after the shut off, so 2 appliances were sharing one valve). This would be quite expensive to repair, as pipe cutting equipment would be needed.
George was very up front about this additional cost, and suggested I instead contact the original installer, and see if we could work out a deal to fix the original mistake.
Unfortunately it was done +10 years ago, and we couldn't find any contact info. So we asked George to complete the extra work as he came across as very confident in what needed to be done (not to mention honest and ethical).
All work was performed as he explained to us, both the re-install of the BBQ line new location, and the addition of the shut-off valve, and we would be happy to work with George again for other gas line issues.
p.s. i should also add he devoted a Saturday morning of the August long weekend on short notice - dedicated to serving the customer!
- Company Response
Thank you Matt for taking the time to write about your experience with us. I am glad we were able to connect your BBQ and bring your gas lines up to code. It was our pleasure, thanks again and enjoy the new deck!