AnTa Plumbing Inc

Drain Services
364 Munster Ave Toronto ON M8Z 3C7
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93%

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Reviews by rating (past 12 months)

Reviews for AnTa Plumbing Inc

Average customer rating:
9.4 10 (347 reviews)

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Patrick  from Toronto
Patrick from Toronto
12 reviews Toronto, ON
2/10

Bathroom leak - very disappointed

About 1.5-2 years ago I had a plumbing leak from the 2nd floor bathroom tub of my duplex. Anta was called in and found a source of the leak - however once they left there was still water leaking (it turns out that in addition to leak from a burst pipe, there was also an issue with silicone chaulking around the tub perimeter which wasnt identified during the initial plumbing work).

Even at the time the plumber did not seem happy that he had to come back in to rechaulk the silicone - and frankly I thought he did a very rushed and inattentive job; of course there is now another leak due to the silicone seal so I had to go in myself and redo the chaulking correctly - removing all the old silicone and doing a proper job. Needless to say Anta I will not be calling again for any plumbing needs

0 of 1 people found this review helpful.
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Company Response

Thank you for your review. We were able to find you're profile from June 2013 regarding your specific issue: blocked drain causing a leak through the bulkhead lighting downstairs. The technician was able to resolve the issue and stop the leak. 2 months later the technician was called out to solve a leak unrelated to the first one, however, he recaulked your bathroom free of charge. It is recommended that caulking should be replaced, and we believe that the caulking in your bathtub was nearing it's expiration date, which explains why the leak was starting to reoccur. We genuinely not believe that this leak was caused by the lack of professionalism or a rushed job by the plumber. If there is anything we can do to resolve this issue, please send us a message to info@antaplumbing.com.

Thank you,

ANTA Team.

SFedor in Toronto
SFedor in Toronto
0 reviews Toronto, ON
10/10

Supply & Install Water Softener/Filter System. Great Work

Big Thank you to Anta Team:)
Very good and painless experience with Anta Plumbing.
Overall: prompt, good quality work from call for quote to "turn key" system.
Great customer service from all of the staff Office, Installers, Plumbers.

1 of 1 people found this review helpful.
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Company Response

Thank you very much for the review! We do our best to make sure that the entire ANTA experience is a positive one - from booking the appointment, to tightening the last bolt. Our technicians are certain to do their best jobs every time, so that you can see the significance of the work done by a professional plumber! Let us know if you need any additional help with anything else, and I we would be happy to send the same technician again.

Thank you,

ANTA Team

Liane
Liane
0 reviews Toronto, ON
10/10

Reliable, responsible, excellent work.

We have used the team at AnTa several times over the past year. The office staff is excellent, and always calls when the plumber is en route. They've always been able to deal with our issue within a day or two. They are professional, give detailed estimates, and follow through. Would recommend to anyone looking for a plumber!

1 of 1 people found this review helpful.
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Company Response

Thank you, Liane! It is a pleasure to be helpful and have a trust as a business for so many years. We thank you for been generous to us and always cooperative to make an appointments. We do as much as we possibly can to operate on time and have reasonable precise but without customer support it will be not possible! Thank you for your review and we wish to keep this trust forever. With best wishes, Anta Team with care!

Private User
Private User
Private User reviews Toronto, ON
5/10

Shower faucet leak, Dishwasher install, bathroom popup drain install

I had a great experience with Anta Plumbing and one of their associates, Rulin Lee. Rulin not only fixed the issues I had (shower faucet leak and improperly installed bathroom popup drain), he also spotted prior work that was not done properly and fixed it. He was patient and educated me in the process with I found very valuable.

0 of 1 people found this review helpful.
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Company Response

Thank you very much for your time and opinion! We wish to have 10/10, but seems like you did not realize that HOME star has 2 rows with stars:) Anyways we are happy to hear that Rulin had done great job, and help a little with more then he had to, we always ask our plumber be very personal, with kind heart and warm wishes. To make repair is easy, to provide outstanding customer service takes years of practice. We had both, and we hope you plumbing will work for years with no issues from now on. Anta Plumbing with care

Don
Don
4 reviews Markham, ON
10/10

Sweating pipe (leak) revealed itself in our basement drywall ceiling...

Living in our 1984 build house since 2011, previous owner completely finished the basement (drywall) ceilings etc.... so everything behind our walls somewhat a mystery for us. Last week, my wife noticed a very small (less than a dime) soiled wet spot showing up on our basement drywall ceiling. Over the course of this past week, the spot grew in size (water staining) and continued to cause me concern. Checking pipes and drains in the kitchen above; no sign of a source from our kitchen - I finally took the plunge and carefully cut an exploratory hole in my drywall ceiling in the basement to reveal the issue. A cold water supply line (under pressure) to our kitchen was less than an inch from the drywall ceiling under it - and it appeared to have been soaking up the sweat from the pipe (less than a leak) for some time - but the drywall likely couldn't absorb it anymore and the issue finally revealed itself to us underneath. Recognizing that this was a supply line (under pressure) and that this could have been VERY much worse - with the basement flooding - if it had given way altogether; I felt I couldn't wait and that it would be wise to seek professional assistance rather than trying to fix myself in this tight space up on the joist.

Searching through HomeStars.ca as I have done in past for tradesman that I hope I can trust.... I came upon ANTA Plumbing; its reviews were strong; and its rating with Better Business Bureau were A+ as well; I decided to check out their website. Once I got on to their website; within moments, a popup chat window opened (this being a Sunday morning) and an actual knowledgeable person from ANTA was on the other end! Not some call centre robot...

I explained my findings, and Eugine immediately tried to provide me a solution; being a Sunday, being that I opened up a chat around 11am, he did indicate that all their plumbers working today had full schedules... I told him I'd be flexible; he thanked me for that and said he'd do his best to fit me in.... and then a couple moments later... he indicated that based on my location, he'd try calling one of their plumbers on their day off! To my surprise, Rulin, one of their plumbers on his day off, took the job assignment from Eugine; and within 90min, Rulin was in my basement!

Rulin was very pleasant; covering his shoes each time he entered my home and coming the basement floor and piano in the area with plastic before beginning any work. He confirmed my suspensions and isolated micro pin defect in a copper 90 elbow joint; actually not a solder joint; but a defect in the elbow itself - which Rulin educated me in saying copper, 30+ years old, can develop micro weaknesses over time; that this was not unusual considering the age of the home. He asked if he could repair with PEX versus copper, considering how tight the area was in the joist with an exploratory hole in the drywall under it. In short order, he removed a section of copper and replaced the section with PEX using copper-to-PEX fittings and 'bob's your uncle' the repair was complete.

No surprises on the estimate or the final invoice; Eugine's estimate in the chat was exactly what Rulin estimated before he started and charged after the job was complete. Rulin even telling me that his work with ANTA was warrantied for a year; should I have any further concerns with this issue.

Eugine.... Rulin.... Season's Greetings to you. An impressive 'cold call' on a Sunday morning yielding a fix 2 hours later.

2 of 2 people found this review helpful.
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Company Response

Hi Don!
So happy to find our chat Room and plumbing service at top level of your expectation! We do work even in a Christmas Eve or Easter Dinner time just because all troubles happened when people have DAY OFF, Vacation, or weekend (Murphy Laws:) It was a pleasure to help you out on a quote day with no time limitation as in a normal busy days with millions calls to the office. Coffee, chatting, and office support make customer experience more relaxed and not so frustrated as at the first sec when you realized the wet spot at your fresh painted ceiling! I think we have to thank YOU for been so calm, polite, friendly and give us a chance to fix the issue with no stress and make you happy in a short period of time. Happy New Year and hope no plumbing problems never ever! Anta Plumbing Team with care

Private User
Private User
Private User reviews Toronto, ON
10/10

ceiling leak

0 AnTa Plumbing Inc
416 231 3331
364 Munster Ave
Toronto
ON
M8Z 3C7
CANADA

I called Anta Plumbing, a gentleman named Slewa arrived within the hour, help me solve my problem immediately. He was very courteous and professional. I would definitely recommend Anta Plumbing.

Peter

2 of 2 people found this review helpful.
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Company Response

Thank you for the kind words Peter!

We are happy to have been of assistance to you! Prompt and professional service is what we pride ourselves on at Anta, but mainly we want to finish every service knowing that our client is happy. Slewa is one of our many professional licensed plumbers and both him and Anta love to see positive feedback on his work. We look forward to providing our services for you again!

Best Regards,
Anta Team

FERNANDO SCOPA from Vaughan
FERNANDO SCOPA from Vaughan
4 reviews Toronto, ON
10/10

Shower faucet total replacement

Igor came through again with his handy work to replace the entire control mechanism for my son's basement shower. The job required multiple connections to service the additional 4 sprayers.
Excellent work !

2 of 2 people found this review helpful.
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Company Response

Thank you Fernando for your trust in our company for so many years! It makes us proud to see our clients call us back, it means they had service done at the appropriate level of expectation ! We know and respect each of our customer from day 1! It was a pleasure to help this time your son and make again service good enough. We wish you Fernando and all your relatives the great upcoming holiday season and we are here for you at any time to assist in a Plumbibg, Drain or any Horizontal
Drilling Drilling ! With warm wishes Anta Team .

Vinh in Toronto
Vinh in Toronto
0 reviews Toronto, ON
10/10

Water supply upgrade

Very quick service. Igor was very curteous during the estimate and during the work itself. Job was done within the time that was quoted.

The emails were not always responded to quickly. Some times I had to wait days to hear a response but that's still better than most companies I have dealt with. They always answered when called.

2 of 2 people found this review helpful.
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Company Response

Thank you for the review, we appreciate the straightforwardness of it. Thanks to our devoted staff to the 24H answering service, we make sure that no calls go unanswered. We like to make sure than any questions are always answered as soon as possible, especially in regards to larger excavation projects. In addition to making sure you always have a way to contact us, keeping true to our projected start and finish times make it a whole lot easier for you to plan out your week accordingly. We believe that a strict time schedule and professional technicians will always benefit both parties. We appreciate your business and are always happy to hear from you when it comes to your home's plumbing needs.

Thank you,

ANTA Team.

em11mi in Toronto
em11mi in Toronto
0 reviews Toronto, ON
10/10

Backwater valve, sump pump, clay drain pipe replacement

I initially called AnTa Plumbing to install a backwater valve and battery backup for my sump pump. I ended up having to also replace my sump pump and have my old clay drain pipes replaced with PVC pipes. I was quite nervous about the drain pipe replacement as it was a big job and involved digging up my newly-renovated basement. But Yuriy and his team did an excellent job. They showed up on time, were very polite and clean, and respected our space. At my request, they even managed to salvage the brand new laminate flooring so I did not have to replace the boards, which saved me a lot of money. Thank you AnTa (especially Yuriy) for the excellent service and work.

2 of 2 people found this review helpful.
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Company Response

We really appreciate the review of the work we have done for you, thank you very much! We find that sometimes the originally proposed work turns out to be much larger than originally expected. It is nerve-wrecking to find out that there will be serious excavation involved, which is followed up with an overflow of questions. Fortunately, the more invasive a project becomes, the more attention is paid to overall tidiness, detail, and final outcome. In addition to all this, we are more than happy to help a homeowner salvage material - especially if it is brand new! We thank you for your trust an co-operation. Please do not hesistate to call with any questions in the future in regards to your plumbing!

Thank you,

ANTA Team.

Private User
Private User
Private User reviews Toronto, ON
6/10

Great plumbing services not not customer sevice

I have used Anta Plumbing services numerous times to date. They are the best plumbers you can find. However, customer service is not that good especially if you don't want being bounced around. Being a regular customer, I was asking if I can get a discount or some sort but Andrea informs me to talk to the plumber. I spoke to the plumber and was informed by the plumber to speak to the office. I called the office and was told to talk to the plumber. I did not understand this and was upset. If they will not give me a discount as a regular customer, just say so as I pay whatever cost the plumbing service I was asking for, just not give me the round around. Anta plumbers are the best, customer service leaves much to be desired.

0 of 1 people found this review helpful.
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Company Response

Sorry to hear that you found out Office work not so much accommodating your needs! Andrea is our dispatcher and her plumbing knowledges are limited by basic installation , not more then this. She always recommends to have plumber to check the work and make final estimate before the work. Andrea is not authorize to change the prices in a prices book or provide discounts as plumbers do. When plumbers call to the office with explanations she has to make notes on a site profile about special price for existing customer or special discount for the seniors, or special price because of membership price book must be involved. Sometimes it is not so easy as it seems like it for dispatch to understand the Y-connections must be re-done because some plumbing done by handyman and T-connection causing the blockages at the kitchen stack, etc. we have technical department as well and this office will be able to make faster this routine calls if necessary. It is important to us to understand your concern and make changes to our operation and we will. Thank you for your cooperation and sharing this interesting for us as an office experience . With all respect Anta Team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about AnTa Plumbing Inc

AnTa Plumbing Inc. is experienced Licensed Master Plumbers, Drain Technicians fully licensed and insured.

AnTa Plumbing Inc. is certified by Municipality to provide services for our customers in plumbing, drain, water supply line services.

Our company is certified by City of Toronto to apply for any plumbing, drain REBATE PROGRAM as Tree Roots Rebate, Back-Water valve installation rebate, sump pump installation rebate, new toilet installation rebate. Find more infomation on our web site!

We use the most advanced technology to provide high quality service.

CATEGORIES
Drain Services, Drainage Contractors, and Plumbing
SERVICES
Plumbing, drain cleaning, drain snaking, water services installation, trenchless drain pipes installation and repair, plumbing and drain repairs (faucet, toilet, shower, supm pump, ejector pump), Plumbing system repair amd maintenance, Drain Cleaning, Drain Snaking, Hydro Jetting, Camera Inspection, Upgrade for water supply service line using TRENCHLESS Technology.
BRANDS
American Standard, BAXI Luna, Toto, Liberty
SPECIALITIES
Trenchless Installation (drain pipes, water supply pipe)
WEBSITE
http://www.antaplumbing.com/
YEAR ESTABLISHED
2003
NUMBER OF EMPLOYEES
21
RETURN POLICY
AnTa Plumbing provide warranty program for all our projects.
PAYMENT METHOD
VISA, Master Card, American Express, Cheque, cash
LICENSES
Plumbing Contractor, Drain Contractor, Building Renovation
MEMBERSHIPS
Better Business Bureau
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.