We noticed a leak coming in our basement from the furnace vent area. I contacted Mr. Roof Repair using the online booking tool. I selected option 3 (emergency). After a couple of quick email exchanges, I was on the telephone with Michael, who explained the repair process in detail. We booked an appointment with JP (the repair specialist) for the following day.
JP showed up on time, and immediately diagnosed the problem (improper installation of the flashing around the furnace vent). He also noticed that some of the other vents were beginning to leak. He took pictures, explained in detail the required repairs, and very patiently answered all of my questions. In the short term, he did a temporary repair job to stop the leaking. The following week, JP returned to do the permanent repair (tear out and replace the rotting wood, and tear out and reinstall all vents properly). Again, he took pictures, explained everything, and patiently answered my questions. JP was a pleasure to work with.
After both repairs, we received the pictures and a detailed report. A few days after the permanent repair, I had some follow-up questions so I emailed Michael, and within the hour, he responded with very detailed answers. Their responsiveness was great.
My experience with Mr. Roof Repair exceeded all expectations. Both Michael and JP were professional, efficient, prompt, friendly, and made me feel completely at ease every step of the way. I would recommend them for any roof repair.
- Approximate cost of services:
- $1,500.00
- Any advice to offer fellow homeowners facing a similar project?
- Don't delay when it comes to roof repairs.
- Company Response
AC - We really appreciate hearing about your experience and thank you for sharing about your interaction with our employees. A company is only as good as those people who represent it. We want all homeowners to feel fully informed and with complete understanding during every step of the repair process.