installed a drip edge, completed total chimney isolation, and more
After getting jerked around by a number of companies, it was Mr Roof Repair that went above and beyond the call of duty and were incredibly honest/transparent at every step of the way. At one point I even rudely took out some of my (misdirected) frustration on them as the water leak we had been trying to fix since June 2011 (and spent more than $15,000 on already) STILL wasn't fixed after their initial installation of the drip edge. Their response? To step up the level of their service and help us even more in the troubleshooting process. Even to the point that after we left the country, they worked with our property manager to go into the house and open up a wall where the leak continued to get in...and found (finally!) the crux of the problem. This had nothing to do with roofing but Michael and his team knew we were really at our wit's end and came in as a favour to get to the bottom of things.
Beyond their trustworthiness and integrity, the quality of their work is impeccable and they back it up with numerous clear photos which really helped ease our minds. They explained each step of the repairs so I would understand not only what they did, but what the difference is between a good repair and a half-arsed repair. (excellent knowledge for the future!)
In short, I cannot recommend them enough. They are super responsive, have excellent customer service, and will be a dream for you to work with on any repairs to your roof. Thank you so much Michael and Pietro for your patience, your diligence, and an all-around stand-up experience.
- Approximate cost of services:
- $2,000.00
- Company Response
Heather - thank you for your feedback. We were glad we were able to help you every step of the way through this process. We always try to provide homeowners with a high level of professionalism and keep them informed through every stage of the repair. We pride ourselves in providing a high level of customer service in what could otherwise be a stressful experience.
We really appreciate your recommendation.
Thank you from the Mr Roof Repair Team