I spoke to Marcel of C & C Aluminum to repair a leak in my downspout. This job was done on October 23, 2017 with a ONE-YEAR WARRANTY ON ALL REPAIRS.
Marcel was referred to me by a company on this website but he has his own company. I realized that I should have done more research afterwards, but I thought that the job was minor and proceeded to contract him. After the job was completed, I found a negative review for his company whereby he refused to correct another problem. I had spent weeks researching another company for a much bigger job with positive results.
I made contact with Marcel by phone and mostly by text.
Friday, December 1, 2017 - Spoke to Marcel and resent the information that he requested.
Friday, December 8, 2017 - After 7 days, I had to contact him and asked him what time he would be at my house today.
Thursday, December 14, 2017 - AFTER ONE WEEK and after snow began to fall, he responded that he would come once the weather improves. At this point, winter was approaching and I knew that he was not going to fix the downspout.
I decided to text him with a reminder although I knew that he was not going to correct the problem
Tuesday, April 10, 2018 - I reminded him that the weather is getting better now and the downspout needs to be fixed. He replied , "Will do no worries." I asked him, "Do you know when you will be here?" He responded that he will call first and to send my address again.
THAT WAS THE LAST TIME THAT I HEARD FROM HIM.
In April, I had to pay the company that installed my roof years ago to repair the downspout and pay another fee which was cheaper.