This is not a professional company. I cannot recommend them. Marcel was quick to win my business, but his customer service was downhill from there. The moment he was paid, he dodged all calls, text messages, and emails. He claimed a 10 year warranty but gave nothing in writing and dodged being asked for it once I realized it was missing.
If you're thinking "well, some people complain about anything", I'd like to add other points of difficulty for me:
(1) He started the work 2 weeks late. (2) His crew left a royal mess with over 100 metal shards and debris on the property (including in gardens) even when asked to clean up, and then claimed he'd clean up the next day which is completely unacceptable given kids run around the property. It took me 1.5h to comb the property. (3) His team left numerous tools behind and didn't take certain waste with them (he had to be asked before being paid to do so). (4) His team left unused metal on the roof that blew off on a windy day after he was paid. He wouldn't even acknowledge or come see whether the piece was needed. (4) His work leaked in one place, but he wouldn't come back to fix it, so it needed duct taping by me. (5) His invoice is hand written with no mention of warranty. (6) He has no company email or website.
So why did I do business with him? He struck me as down to earth and had a reasonable price. The work quality was average, but everything above weighed heavily against it. Such a shame, as he seemed like he'd be good.
- Company Response
First of all we did no work for a guy named Chris recently .You are using a false name making stuff up is on called for.You say there were 100 metal shards.Really...Omg