My laundry drain line was blocked. They cleared my stoppage drain line in the basement. Successfully cleared it and it worked fine for awhile. 4 months later the problem reappeared. Called to see if they would give me a discount on re-fixing the same problem. They said no.
As per the company's response that the technician would come inspect for free - I was considering it until they suggested it was probably my fault for not also signing up for the expensive enzyme treatment that had been offered as an additional service, and gave no indication there would be any discount on this followup service call.
- Approximate cost of services:
- $300.00
- Company Response
Hello Jim,
In reviewing the recorded conversation, it seems that there might have been some confusion. Our dispatcher was trying to explain that she would not have any control over the pricing, and that we would be able to send the technician back to your home at no charge to investigate. The technician would be more suited to determine whether or not the repair would be covered under warranty, or performed at a discounted rate.
Although the standard 60 day warranty for your service has expired, there are circumstances which would extend the warranty period. Unfortunately, our office staff would not be able to determine that over the phone. As always, we would be glad to send a technician at no charge to investigate your drainage issue.
Feel free to give us a call back or send us an e-mail if you'd like to set up an appointment.
Thank you & have a great day