Mr. Rooter Plumbing Of Ottawa

Drain Services
3900 Russell Rd. Ottawa ON K1G 3N2
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Drain Services
Mr. Rooter Plumbing Of Ottawa
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96%

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Best of 2020 winner 4 timesBest of 2020winner 4 times

Reviews for Mr. Rooter Plumbing Of Ottawa

Average customer rating:
9.6 10 (170 reviews)

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Lyne
Lyne
1 review Ottawa, ON
10/10

Unclogging very slow running laundry tub

I had a very slow running laundry tub. Within an hour or so, Paul Upper, the service technician, had resolved the issue. He was very professional, patient with my questions and efficient. He offered different options to address my problem. Thank you for the good work.

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Sanja Greely  in Ottawa
Sanja Greely in Ottawa
1 review Ottawa, ON
10/10

Sewage pump

Excellent work done by Bryan today, very professional, knowledgeable, patient. First time using your service and From now on I know who to call for my services , Also I have to say thank you for customer service

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Company Response

Hello Sanja, thank you for your kind review of Mr. Rooter Plumbing of Ottawa. We are delighted to hear that you enjoyed the service provided by your Ottawa plumber, Bryan. Thanks again for choosing us and have yourself a fantastic day!

SEB in Nepean
SEB in Nepean
0 reviews Ottawa, ON
10/10

Plugged drains in basement - minor flooding

I always call Mr. Rooter when I have any plumbing problems! I request the same Technician, Corey, each time as he is extremely professional, knowledgeable and personable. He always shows sincere concern for my plumbing issues and remembers past visits and outcomes, which helps him to determine and solve any current problems. His level of customer service is outstanding and I'm made to feel that Mr. Rooter truly values my business! I would recommend that anyone needing Plumbing services should call Mr. Rooter! And request Corey if he's in your area :)

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Company Response

Thank you for your review of Mr. Rooter Plumbing of Ottawa. We are delighted to hear that you enjoy the service provided by your Ottawa plumber Corey. Thank you for your kind words and continued trust in our services. It means a lot to our team. All the best!

BevC in Ottawa
BevC in Ottawa
0 reviews Ottawa, ON
10/10

Great Service!

I would like to thanks Will (tech) for being so friendly and professional. He was great! If I ever have any other plumbing issues this company will be my first call. I would highly recommend Mr. Rooter. Thanks for the great service!

Bev C

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Company Response

Thank you for taking the time to write a review based on your recent experience with us Bev! We are delighted to hear that your Ottawa plumber, Will, provided you with service you found to be friendly, professional, and overall great! We appreciate the kind words and your decision to choose Mr. Rooter. Have a great weekend!

JM in Toronto
JM in Toronto
0 reviews Ottawa, ON
10/10

Troubleshooting & Maintenance of Aqua-Protec Backflow Prevention Valve

After 15 months of trouble-free operation, our Aqua-Protec sewer backflow prevention valve system starting having infrequent false triggering of a sewer backflow. After superb remote support from the device manufacturer AND Mr. Rooter, the problem was not totally resolved.
A Mr. Rooter technician came to investigate and determine the root cause of the problem. This was done thoroughly, quickly and professionally and the issue was easily resolved. Further onsite investigation also ruled out potential contributing factors such as tree roots in the main drain.
There was NO charge for this service call.

The next day the technician forwarded a copies of the videos inside the pipes taken during the visit.

All my interactions with Mr. Rooter in Ottawa have been of the utmost professionalism and honesty. I would not hesitate to call them for any plumbing job.
JM

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Company Response

Hello JM, thank you for sharing your experience with Mr. Rooter Plumbing of Ottawa and your sewer backflow prevention valve system problem. We are happy that we were able to provide prompt service that you enjoyed. Thanks again for choosing us and for your kind words. Have a great rest of your week!

MDG in Chambly
MDG in Chambly
0 reviews Chambly,
10/10

Complete blockage Kitchen drain

Our Kitchen sink was completely blocked. We called and a technician was sent that afternoon. He explained options and costs up front. Extremely professional and courteous and our problem was soon resolved. Thanks Lucas! There is no way we could have fixed this problem ourselves. You have our future business for sure!

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Company Response

Thank you for your review. We are happy to hear that you enjoyed the kitchen sink unblocking service provided by your Ottawa plumber Lucas. Thanks again for choosing us and have a great rest of your day!

Private User
Private User
Private User reviews Ottawa, ON
10/10

Excellent job

I live in an older high-rise condo that had very old and strangely configured franken-plumbing under the sink. It was a case that required experience and expertise and Richard instilled such confidence, and handled the job beautifully, despite it being a challenge.

I had had a previous experience with a less seasoned plumber who was not skilled enough to handle the quirks of older plumbing, so it was very reassuring to see someone so adept and up to the challenge this time.

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Company Response

Thank you for sharing your experience with our Ottawa plumbing team and your fraken-plumbing! We appreciate the support. Have a great day!

Private User
Private User
Private User reviews Ottawa, ON
10/10

Replacement water holding tank

We had such a great experience in our replacement of our water holding tank. Our technician provided all of our options, costs and explained the work that was to be performed. Work done same day and had water back on with a few short hours. After service was completed our technician provided a detailed account of the work performed and ensured I understood everything. Our technician was Richard and we will definitely use him for our next project we need completed.

Amanda V.
Braeside, Ontario

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Company Response

Hello Amanda, thank you for sharing your replacement water holding tank service provided by our Ottawa plumbing team. We are happy to hear that your technician, Richard, provided you with service you enjoyed and that you plan to use him for your next plumbing project. Thanks again for choosing us and have yourself a fantastic day!

Private User
Private User
Private User reviews Ottawa, ON
10/10

Kitchen pipe backup and replacement

During the Covid pandemic, I required plumbing work urgently. Jeremy was dispatched to fixed the broken pipe under my sink and unclog the pipes. He did not have the part with him in his truck but made a quick trip back to his shop in order to find the equipment needed to do the necessary fixes. The quote, trip back to his shop and the fix took about 2 hours which was fantastic. Jeremy was great and professional, and took the necessary precautions.

Great job! Very happy!!

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Company Response

Thank you for sharing your experience with Mr. Rooter Plumbing of Ottawa and your kitchen pipe backup and replacement service. We are happy to hear that your Ottawa plumber, Jeremy, provided you with great service you found professional and precautionary during these times. Thanks again for choosing us and for your kind words. Have a great rest of your week!

EB in Ottawa
EB in Ottawa
2 reviews Ottawa, ON
10/10

Emergency shut-off valve and minor toilet rebuild

The emergency shut-off valve was replaced and a minor rebuild was done on the toilet. I was very satisfied with the service and would recommend Richard and the company’s services.

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Company Response

Thank you for your review, EB! Glad to hear you enjoyed the emergency shut-off valve and toilet service provided. Thanks again for choosing us and for your kind words. Have a great day!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Mr. Rooter Plumbing Of Ottawa

Mr. Rooter Plumbing ofOttawa and surrounding area residents and businesses need exceptional plumbing services from trustworthy professionals. Mr. Rooter Plumbing of Ottawa offers a world class customer experience from courteous, clean, and respectful professionals in addition to guaranteed work, up front pricing, and no overtime charges. Our highly-trained staff is standing by 24 hours a day, 7 days a week offering service and appointments at your convenience to help you get your life back on track. Contact Mr. Rooter Plumbing of Ottawa today at (613) 746-0000.

Some of the services that we offer are, Plumbing Repair
Drain & Sewer Cleaning
Commercial Plumbing
Trenchless Technology
Mr. Rooter® Products

CATEGORIES
Drain Services and Plumbing
WEBSITE
http://mrrooter.ca/ottawa
YEAR ESTABLISHED
1999
NUMBER OF EMPLOYEES
25
RETURN POLICY
Warranties on Labour & Materials
PAYMENT METHOD
Debit, Mastercard, Visa, Amex, Cash
LICENSES
All technicians are licensed plumbers or registered apprentices.
MEMBERSHIPS
1-year memberships with free renewal
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WARRANTY TERMS
Varying from 30 days to 1 year
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