Came home from vacation to find our sewer line had backed up. Jason came over late at night to help out. Calm, patient and clear, he got us through the night. He returned the next day with Colin (and a really big machine) and finished the job done in no time. What impressed me the most was how good they both were with the customer.
Should also note the excellent call center/dispatch team. They called at exactly the right times to make sure that I never stressed and always knew what was happening. I was impressed before Jason ever came to the door.