Hired MasterSealer to seal and repair some dips in my driveway. Upon doing my driveway I noticed some shortcuts and brought this to Johns attention and he flipped out. At this point I told him if he doesn't calm down I would ask him to leave. John from Mastersealer told me to pay him the full amount and he would? Really? half the work had only been done (and not well).
John calmed down and kept being sarcastic asking "Are you happy now?? As long as you are happy and smirking".
Overall long story but in the end I was not happy and he continued to be rude, I paid him although he still owes me a visit for two outstanding items. In the future I will go elsewhere for sure.
- Approximate cost of services:
- $2,200.00
- Company Response
Thank you for leaving a review. We take customer feedback very seriously and would like to address your frustrations and hopefully find a positive resolution. Unfortunately, we can’t currently find a record of any transaction or purchase with us matching the name "Angela In Vaughan". These allegations in the review are very disturbing and does not reflect the values and service that Master Sealer provides, we have served over 25,000 customers in the last 25 years. Also John is very common name and you must have mistaken our company for another. (We have had many customers call us and tell us that others are trying to copy our business materials, website, photos and even our owners name over the last 25 years) We strive to provide 5-star service, In order to help you further, we’d appreciate it if you could contact (service@mastersealer.com or 905-850-8955) with your full name and email so that we could go forward with a resolution. Thank you for your feedback, we hope to hear from you soon.