Ordered a LEATHER sofa, product was received with only 30% leather. Ask the sales man. He said he did explained the product won't be fully leather. This was not true. He never did. In addition, no mention in the contract. refuse to do anything. Customer be aware.
- Approximate cost of services:
- $1,600.00
- Company Response
This is Jason from La Vie Furniture. As one of our specialists, we let customer to choose what material they want for their couches according to their own budget. For a couch, it can be from 500$ to 3500$ depending on the material. In this particular review, customer states that his couch only has 30% leather and our staff didn't tell him whether it is full leather or not. This is not true. If you are really our customer, please contact us to verify that because for my understanding, there will be documents which is signed by our customer and our staff are our sales contract and sofa purchasing agreement. They both state what material you chosen. If it does say that your couch will be in full leather and you receive a not full leather couch, then I will be very happy to fix this issue for you. But according to the sales amount you listed, a sofa set for 1600$, it should be in leather match ( definition: where ever touches your skin at seating and front are top grade cow leather, back and side will be imitation leather. )
We all know the raw material prices went up big time and if a full leather set for 1600$, either it is close out sale or a lie because this figure won't even close to its landed price.
But anyway, what I would like to say here is
1. We care about our customers and reviews and we will respond every one of customer service claim and review.
2. We will provide reasonable care as much as we can.To Alex, I apologize for your bad experience and please feel free to contact us to solve this issue.