Labour Warranty only a myth with Professional Roofers-Flown shinges in less than 3 years of new roof installation
We had our roof replaced in June 2015. On sales representative's recommendation, we selected the Premium package offering a 15 year warranty on labour and 40 year warranty on Iko Cambridge shingles. This year the shingles have flown and lifted. We contacted Professional Roofers. The Manager keeps harping that the damage due to high storm winds and is not covered by warranty and if I have the repair work carried out by them, I will end up with a great roof as the shingles will be replace and the roof tuned up an a new repair price of $1,200. Which was reduced to $980.00.
I do not agree, should be charged any amount at all as if the job was done well in the first place, this should not have happened on a 3 year old roof. My neighbour shares the roof with me and there has not been any damage. I have asked a written confirmation from the owners on the company that if similar damage was faced by them on their personal property would this be acceptable. It has been nearly a month I have not got any response to this fact.
BEWARE AND DO NOT BE FOOLED BY THE LABOUR WARRANTY OF THIS COMPANY AND THEIR WORKMANSHIP AS THEY WILL HIDE BY THE FACT DAMAGE DUE TO ELEMENTS OF NATURE AND NOT THEIR FAULTY WORKMANSHIP.
The manager is the one making all decisions and the sales person states only deals with sales any issue should be dealt with by the office.
Reading the previous review, I think Professional Roofers uses the same template for all this customers.
I have reviewed the previous review and
- Company Response
Good morning. Unfortunately, our warranty does not cover wind damage. In the case of your property, it was determined that this was the cause of the damage. We do not cover this under our warranty as high winds are unpreventable and cannot be controlled. During the May windstorm, millions of dollars of damage occurred across the GTA to roofs installed by various companies. We are sorry to hear that repairs were needed on your roof and have reduced the cost of the repairs. If you wish to discuss the matter further please call us at the office.