About 1 1/2 years ago these guys pitched me to be a long running family company skilled in all types of roof. I let them do the small flat roof before giving them the bigger job. THey completed the job and the roof was holding almost 2 inches of water in some areas which is why I paid to fix it. THey told me that it was normal. THey also told me that they will finish the deck floor which was about $800 but that the guy was on vacation. A few months later they told me it would cost $2000 to do the minuture deck floor. Needless to say, I had to call another roofer to fix job. I don't know how they had such a high rating here. THats why I'll never trust Homestars opinion. THis was a lemon!
- Approximate cost of services:
- $4,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Dear Sir or Madam, please understand the following; our family owned and operated roofing company, Professional Roofers, has been established for more than 20 years along with providing reliable roofing services in the Greater Toronto Area. Our company would not be here today if we did not make every effort to provide quality workmanship to our past and current customers. As an example, our office is open all year round providing sincere customer service as opposed to automated service. Our team of estimators travel all across the GTA providing detailed quotes and responding to any questions or concerns that a customer might have, thus keeping all communication lines open day and night. All–important, the focus and the force of our company has always been our roof installers; very determined, very capable, and very skilled individuals. If you have any questions or concerns, please visit our office located at 120B Industry Street, North York, or call anytime 416-604-9765. Please identify yourself if you are truly a customer of Professional Roofers. Thank you.