It started off well until I noticed half way into the job that they had put the wrong colour of shingles on the roof. I called up Diego who was managing the project and since they were almost done he only offered compensation on replacing my eavestroughs if I was interested. They never cleaned my existing eavestroughs after the job (which was in the contract) so I agreed to new ones. I then had to constantly call him to schedule the eavestroughs and eventually I gave up out of frustration. They also installed a skylight but only cut the hole on the roof and not into the house. When I opened up the drywall from the inside I saw that they placed the skylight directly on a beam and left it there for me to cut which made it harder than it needed to be. Not a satisfied customer.
- Approximate cost of services:
- $5,500.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi there, we appreciate your feedback. The colour installed was the one you had selected on the contract and signed off on. Also your eavestrough job was scheduled for Monday December 4th but we had cancelled it due to your request the day prior to installation. Also it is always specified that we never cut anything further than the roof-line for skylight installations as that work and the framing is something a hired carpenter would do. As well we had installed the skylight directly where you had requested. Nevertheless, we would like for you to know that in every situation we look for a positive resolution with all of our customers. Please contact our office (416-604-9765) at your convenience for us to arrange a positive resolution.