Came to know them through HD. From the outset dealing with Dianne, was a sign things were going from bad to terrible. Very inflexible with scheduled appointments and unwilling to work with me in regards to get the proper measurements for the counter top. Because of their association with HD there is an obvious apparent attitude of arrogance and hostility from the initial contact with them. I was left with the clear impression that - you as a customer are no longer in charge. After having many fruitless interactions with Maple finally did decide to cut my losses and hire one of the many other great professionals capable to install stone counter-tops. Very glad I did. As a courteous advice to the company I'd review how your front-line staff ( scheduling and measurement folks ) interact with your customers - there is a case to be made that a substantial improvement in their communication skills and customer-focused attitudes require some improvement.