I purchased an Zucchetti showerhead over two years ago and it started to leak. I called Strong Plumbing and spoke to Valentin who told me to call the retailer whom I purchase the parts from for the necessary part as he would need it to fix the problem. The part was still under warranty, got the part, Valentin came in and the problem is all fixed. He was punctual and explained the problem to me and offered other plumbing advice I would certainly follow in the future. Very polite, nice gentleman, I would definitely recommend him to my friends.
Update: The leak came back shortly after and Valentin came back and took a look. His conclusion is that the water in Toronto is too hard and there was nothing he could do. That does not seem like a good explanation as all my neighbours would have the same problem if that was the case. I happen to know my neighbours well and my problem is isolated to my home.
To be fair, the gentleman came back to look at the problem but I'm not satisfied as the problem was not fixed and the explanation provided is not plausible. He might be a great plumber, but he didn't fix this problem so I can't recommend him to my friends.
- Approximate cost of services:
- $180.00