On my initial contact with Bill, he took my address and was able top pull up a view of our home via an internet map program. He assessed my needs after asking a few questions about our home and gave me an upfront quote.
A few days later, Bill phoned to arrange a convenient time to clean our house gutters. He was prompt and on time. He walked around the house with me to survey the gutter layout. He took just over an hour to clean out two story house. Most of his work was from on the ground but he did need a to get on the roof to tackle a stubborn plug.
Throughout his visit he was friendly, personable, honest and thorough. I did not feel pressure to buy any extras as some services may do to create more income. In fact, Bill never mentioned anything extra.
After his visit he followed up with an email stating to contact him if I have trouble with the gutters.
It is refreshing to deal with a pleasant, honest service person.