Green Again Irrigation Inc.

Sprinkler Systems
176 Elgin Mills Rd West Richmond Hill ON L4C 4M2
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Landscape Lighting
Green Again Irrigation Inc.
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64%

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Reviews by rating (past 12 months)
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Reviews for Green Again Irrigation Inc.

Average customer rating:
7 10 (8 reviews)

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RVN in Richmond Hill
RVN in Richmond Hill
1 review Richmond Hill, ON
10/10

Sprinkler installation

Mansour and his team are great , Very respectful and on time, they come and finish the job then leave not like others to just do piece and come after a month and at the same time very reasonable price

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Company Response

Thank you so much for your feedback! We are glad that you had a great experience. We love seeing our customers happy. Customer satisfaction is our number one priority.

Mansour  from Last Impression
Mansour from Last Impression
1 review Vaughan, ON
10/10

Sprinkler maintenance

Mansour is great!! So nice and reliable!! I highly recommend him for all your sprinkler needs!!

1 of 1 people found this review helpful.
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Company Response

It was a pleasure installing and servicing your sprinkler system. Thank you for choosing our company. We appreciate your business. Our clients are the best!!

Private User
Private User
Private User reviews Toronto, ON
4/10

Very rude & unresponsive

As pointed out in previous reviews, Monseur is very accommodating when he is selling you the systems. We installed both sprinklers and lighting for our front and back yards. The installation went well and I believe the product is good quality but he is very hard to deal with after the installation is complete.
Most businesses I deal with are willing to make an appointment (date and time) that works for both parties. He works on his terms and his schedule! The spring and fall maintenance has become very challenging to schedule as a result.
He calls and comes by when he wants and leaves a bill. This year we denied him access during the week he wanted to turn on the sprinklers and after that he refused to come back. After calling him several times over a 4 week period and getting repeatedly lectured on how he runs his business with no commitment around scheduling, we called around. There are lots of other companies out that that will do fall & spring maintenance, they will give you a day/time they are coming, charge less & appreciate the business.
I wouldn't recommend this company!

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Company Response

Hi,

We appreciate your feedback and business. To your response, whenever you had a concern our team came to your house immediately to take a look at your sprinkler system and the lighting that were installed.

We are a company that operates on a seasonal basis, and call each client a week ahead of time to let them know when we will be in a certain area for servicing. We also do our best to comprise a day and time that works for the customer as well because we understand that our clients are busy. During the spring time, we advised you that we would come a week after to open up your system for the summer, however you kept insisting us to come, and open your properties sprinkler immediately.

Secondly, when my staff called to book in a date and time to come and open up the irrigation system for the summer, you were disrespecting them. Furthermore, we charge the amount that we do, so that we can ensure on providing quality products and services.

We still have not received your payment for last year, we sent reminders, because it was past the due date. Regardless, we did not charge you any interest for not paying on time, just reminders for not receiving it. We still have not received last year’s payment. Which is one of the reasons why we stopped servicing your property.

We hope that another company was able to make you happy and that they were able to meet all your needs. All the best.

Lindsay from Toronto
Lindsay from Toronto
3 reviews Toronto, ON

First Review

0/10

Water Sprinkler System

Hired Mansour to provide a quote and install a water sprinkler system for my front/backyard. He quoted me initially for sprinkler heads, then later convinced me that installing a drip line would be better for the same price.

Shortly after the installation, I advised him that the system wasn't working, the ground was dry and my plants were drying up. He dropped by, adjusted the timeline of the drip from 60 mins to 2 hours and this did not resolve the issue. I also reminded him that the rain sensor that was in my contract (paid for in FULL) was still outstanding. I waited almost 6 months for the rain sensor which he claimed was on back order.

Paid him to winterize the system and again to reopen the system. Advised him again that the drip line system still wasn't working. He showed up, checked the lines, did some adjustment and told me the system is fine.

Had 2 other Sprinkler companies do an evaluation of Green Again's installation and was told that the number of lines are inadequate for the water pressure and the drip line was not recommended ..... a mix of soaker hoses and sprinkler heads should have been used.

Mansour was RUDE, disrespectful and took absolutely no responsibility for the inadequacy of the system installed. I'm now stuck with watering using a hose on a daily basis to prevent my cedars and other plants from dying.

I will be initiating a law suit in an attempt to getting the system replaced.

Homeowners, beware .... Do not use this company. He's very nice at the initial consultation but fails to address issues and treats his customers (especially if you're a woman) with the utmost disrespect.

I would NOT recommend this company.

HomeOwner

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Company Response

Hi Lindsay,

Thank you for your business and feedback. To answer your response, it took our team approximately three years to finish your properties project, because you were constantly changing your contractors. During that time, you were also in a law suit with some of those contractors. From the first day till now, our team still considers a drip line to be the best option for all cedar plants. Mansour himself even advised you of this, however after we installed some of the drip lines, you kept insisting that a spray heads, and soaker hoses would be a better option for those plants.

Also mentioned before by Mansour, soaker hoses and drip lines do the same job. What differentiates the two is that soaker hoses do not last long, they break, and need to be replaced frequently. Drip lines last longer, you can research more about this as well.

Furthermore, when we were completing your properties project, our team made numerous trips back and forth to make sure that you were satisfied. A rain sensor was never installed because we needed the contractor, to finish their project in order to complete ours. Whenever our team came for a service, you set the sprinkler timer to three hours, in which you said it was because your cedar pants were dying. To begin with, your cedar plants were already dead because they were not planted properly, which we had also mentioned.

Moreover, our company decided to discontinue servicing your property because you were taking water from the city for your plants. Our company, believes in equality and treats everyone with respect, regardless of their gender, age, sex and ethnicity, etc. We treat all our customers equally, and do not favoritize one client over the other. Our clients make us the best and we want them to be happy. Thank you for your business. We wish you all the best.

Shane from Vaughan
Shane from Vaughan
1 review Thornhill, ON
10/10

Irrigation Services

My wife and I used Green Again Irrigation over 3 years ago and we are extremely pleased. The client service we have experienced has been outstanding. We spent a lot of money on our yard and Green Again Irrigation has helped us keep it in immaculate condition. I proactively recommend Green Again Irrigation to neighbours, family and friends. Their perfect score is well deserved.

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Company Response

Hi Shane,

Thank you very much for such a great review! We are really happy to see that you are happy with the quality of services, and products we provided. We appreciate you taking the time to write this review, and for your business. Furthermore, we hope to provide more positive results for you and other clients as well.

john from Toronto
john from Toronto
5 reviews Toronto, ON
10/10

complete irrigation and landscape lighting

Mansour was excellent in all regards; he provided me with irrigation to my new front and back yard in the fall; but it was too late to start the system. He came back promptly in the spring and started it and ensured that 100% of the lawn and beds were properly watered. Furthermore, we had more landscaping work done which damaged the lines, and he came back promptly to fix the damage that was not his fault. The price was very reasonable and I did get 3 other quotes from other irrigation companies.

He is extremely efficient, polite and helpful. I had a previous irrigation company I used for my previous house, he far exceeds my expectations!

As a result, I also asked him to install landscape lighting to the front and back; and again excellent results and service.

I would not hesitate to recommend him for your landscape irrigation and lighting!

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Company Response

We appreciate the challenges that John posed to us re: irrigating and lighting his property. We are pleased that we were able to exceed his expectations. This is the quality of work and the results we strive to achieve with all of our clients. Thank you John for believing in us and giving us a chance to show you what we can do!

Lisette Stolp from Etobicoke
Lisette Stolp from Etobicoke
1 review Etobicoke, ON
2/10

irrigation and lighting

hired Monsour for sprinkler and lighting. he is unreliable and rude at times after the system gets put in place. he also decides if he wants to continue working with you and you are stuck looking for a replacement. Decides is he wants to continue in your area after installation. BE CAREFUL

0 of 1 people found this review helpful.
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Company Response

After installing Ms. Stolp's sprinkler and lighting systems in 2009 and maintaining and servicing her systems for 5 years thereafter to her satisfaction, we were disappointed to learn that Ms. Stolp was not prepared to honour her commitment to pay us what she had agreed to pay us on time.
She also wanted us to install additional sprinklers on her property when she made some landscaping changes, getting swimming pool. We repaired, without charge, damages made to her existing sprinkler system during the landscaping and advised her that in order to provide the water coverage she required for her property we would have to remove, redesign and reinstall her sprinkler system.
She rejected our advice and felt that she did not want to make that kind of investment. As a result of this and her unwillingness to honour her earlier commitment to pay us for previously rendered service, we advised her that we were not able to continue to service her needs.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Green Again Irrigation Inc.

Green Again Irrigation Inc. is a professional, insured and earth-friendly company that is managed and owned by an irrigation engineer. We specialize in residential and commercial drip irrigation and sprinkler systems as well as landscape lighting. We are the professionals that you can also count on for custom irrigation design and installation.

We have been proud to service customers throughout the GTA markets including: Toronto, Aurora, New Market, East Gwillimbury, Markham, King, North York, Vaughan, Richmond Hill, Forest Hill, Maple, Woodbridge, Stouffville, Etobicoke, Scarborough, Pickering, Whitby, Ajax, Mississauga, Oakville and Brampton. When it comes to designing, installing, servicing and repairing irrigation systems, we are dedicated to providing 100% customer satisfaction with our quality services.

CATEGORIES
Sprinkler Systems and Landscape Lighting
PRODUCTS
Landscape Lighting all Major brand, Lawn Sprinkler we sale and service all Major Brand
SERVICES
Full Service, Design, Installation, Start Up and winterizing
BRANDS
Toro, Rain bird, Hunter, Irritrol and Hydro Rain
STYLES
Spry, Drip micro spry head Rotor, Automated
SPECIALITIES
Full Design, Full Installation, Full service, Maintenance, spring start up and Winter winterizing, installing the landscape lighting
WEBSITE
http://www.greenagainirrigation.com
YEAR ESTABLISHED
1997
NUMBER OF EMPLOYEES
11
RETURN POLICY
We exepet any excuse
PAYMENT METHOD
Major Credit Cards, Visa, Masterd Card, Check and Cash
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
No Minimum , we dont refusing customer
PROJECT RATE
$ 80 and Up
WARRANTY TERMS
up to 5 years part and labur
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