Thank you for taking the time to give us a Review! this means a lot to us. We enjoy the challenges of Poly-b repipes and finding the least intrusive paths to completing the project and saving you money on drywall repairs in the end. Sometimes spending a few hours on planning saves hundreds if not thousands on repairs when we are done. Our team prides ourselves in saving you money in the end.
Thank you Martin! this means a lot for you to write us a review. We pride ourselves in hiring plumbers that have the same core values as we do and it shows in their workmanship and customer service values. We are happy that you saw this as well! Our guys are fairly meticulous and know that if it was something that they wouldn't want in their house then they don't want you having to deal with it in your house! If it is something that doesn't take much time then we have no problem doing it as an added value bonus for the job. it was cute to see how interested your son was while watching us and some of the questions he had were rather impressive. Hope you and the family are doing good!
Anytime Maurizio! We are happy to have the opportunity to help our customers out and enjoy the problem solving tasks required to complete these tasks. Thank you for taking the time out of your day to write us a review.
Hey A.J, Thanks for taking the time to give us a review, this means a lot to us! We love helping to ease our customers minds and take away the stresses caused by plumbing issues. We are happy to hear that this vist helped to ease your mind and that you got the resolution needed to do so. If you have any questions in the future you know who to call ;0)
Thank you John for taking time to write us a review, we appreciate your input as your feedback helps us improve. We do our best to accommodate customers as we know it can be tough with your own work schedule. We appreciated the opportunity to work for you and are very happy to see that you are satisfied with our service. Thank you again for the review, Justin
Hi Brian, Thank you for taking the time to write us a review. You and I have spoken in this regard and I apologize if I have not resolved this issue to your requirements at this point. When we had spoken on the phone we had confirmed that the plumber on site was indeed there for 2 hours plus the cost of the Large drain cleaning machine charges for clearing out your main outlet line for your sanitary system. During this time he had pulled back a large amount of roots, and was out about 75ft. Upon measuring how far out the cable was he had deemed that it was more then likely on the city side. A camera inspection, which was the next step, was an extra $300, which is why he decided to recommend you contact the city and save you money. If he didn't think it was on the city side he would have continued. If he had continued the bill would have increased and to the best of his judgement it was on cities side due to large tree's just off of your property line and the large amount of roots that he had brought back. As you had stated many of your neighbors had the same issue in your area, and were also all told the same thing from different plumbers. This would tell me that it would all be the same tree's Our plumber had mentioned, on the city side. If we see that there is an opportunity to save money we will recommend it or atleast give you the option as we did. You expressed to me that you were not happy with the invoice and when asked what you would like you said you were fine with $300 as you knew that scott had done his job and that we deserved to be paid something but that you felt we were gauging you with the original invoice. I explained the costs of drain cleaning and told you that I would take the $100 off, as you had requested. If you would like to discuss further, please feel free to contact me again.
Justin
Hey Wai, thanks for taking the time to give us a review. I am glad to hear that you are happy with our services. At JJ's Custom Plumbing we take pride in offering top quality workmanship and Customer service. Scott is very efficient, very knowledgable and we are very happy to have him on board. Have a great day and as always if you have any questions please do not hesitate to call.
Thanks Elissa, We recognize that what may seem like a small job to a company may not be to a person with a plumbing issue. We treat every job individually and won’t rush it in favor of a larger one. We pride ourselves on giving our clients our full attention and leaving them satisfied. Thank you for taking time to write a review for us.