I called this company to clean my main sewer line. The receptionist was courteous and the plumber showed up when he said he would which was appreciated. The plumber worked for an hour and a half, ineptly tried to fix the problem, charged me $415 and the "solution" they provided was telling me to call the city. 2 hours after calling the city, the city workers arrived, resolved the issue quickly and efficiently and told me what I needed to do in the future to remedy the problem. JJ incorrectly said that the problem was trees on the city property - the city workers clearly showed me the scope where the issue was - it was on my property. So, I paid JJs to tell me to call the city, and the city to solve the problem. I disputed the claim with Justin and also contacted the Better Business Bureau. In further discussing that with Justin, he replied, "As for the BBB, honestly I don't care if you contact them, the BBB is a total joke and really have no merit." That may be true, I don't know, but that certainly wouldn't be my response to a customer's attempt at disputing a claim.
In the end, to their credit, they did reimburse me $100; however, I found this weak compensation for a job so unprofessionally done. My advice to people with sewer line back-up issues is to call the city. They know what they are doing and after our experience, I subsequently learned that many of our neighbours shared similar experiences - unlucky encounters with plumbers to have the city handle it more efficiently and for less money.