I moved into a new home in January, and the grout in the main area of the tile in the foyer and in the master bedroom kept flaking off. I tried re-grouting both areas by completely removing the old grout and applying new grout, but within a couple of days it would flake off in the same places and look awful. A friend told me that it was likely movement of the tile due to improper mortar when the tile was installed. He suggested using epoxy grout, but to ensure I called someone who was proficient because it was really difficult to apply since it hardens quickly. I looked on Homestars and found a couple of companies that had good reviews, but Taylor from Grout Expectations really made an impression on me. He was very knowledgeable and came out to give a free estimate within a couple of days. Although I was prepared for him to re-grout everything, he suggested to just do the areas that had the issue and if all went well we wouldn't need to do it all. Great....saved me money! Taylor came on time on the 2 days that he scheduled with me to remove the old grout, apply the new epoxy grout and then to do a final clean-up on the 2nd day. He was very clean and a true professional. It's been 6 weeks and the grout looks fantastic. I highly recommend Taylor from Grout Expectations...you won't be disappointed.