I have similar kind of experience with this store. The store owner gave numerous excuses for not able to deliver our furniture. He made us wait for two hours and didn't have the curtesy to call. Every time we talked to him, he said he would call the next day to arrange for delivery. Then we heard nothing from him, he didn't even bother to reply messages. Another piece of furniture we got from there is defective,he promised to give us a refund, but one month later he still hasn't paid us back anything. He has been making up excuses not to pick up the defective furniture I assume it's a way of avoiding the refund.