The three-man crew arrived on time, and the head guy was friendly. But overall, it felt as if the team was dragging out the move, and things were taking longer than they should have. What should have taken four hours took six hours, and we were hit with a bill more than $300 than we had planned on. Worst of all, the leg off my husband's favorite antique bench broke off. The head guy barely apologized and told us we could call the front office where they could glue it. (The guy's excuse? "Your chair fell on me" in the truck.) There were many scrapes on various wood pieces. And my husband's favorite cookie jar was shattered. We tipped, but not as much as I guess they wanted, because they were very sullen as they left, and we just felt crappy when it was all over. A very bad experience that just keeps getting worse, the more scrapes we find.
- Approximate cost of services:
- $850.00