I don’t know who the owners and representatives are in the other reviews, but wish I had them. I dealt with Harry for my underpinning quote, and have had nothing but headache with the work done.
The good: the price seemed fair for a small basement of my size, and Harry impressed me with being the only company I spoke to to put their overview in a written contract. The work to excavate was done quickly. The internal membrane solved my internal leaks.
The bad: this was the worst experience on home renovations I’ve ever had.
1. While the original estimate was to excavate the whole level (and questions were asked about the planning) in the middle of the work the team decided to leave a corner. We had to go along with this as it was suddenly explained that (in contrast to what I’d been told) the furnace would have to be shut off. I didn’t have time to move out. I had zero comprehension of the result of this decision. I now have water from outside coming up the original furnace drain, resulting in far more internal flooding than I had before.
2. I found the team to be unprepared and unprofessional. They ruined a ladder and various other personal household items, and trekked up to the bathroom without ever removing workboots
3. While the work to excavate was done as quickly as promised, the approval checks were not done with the city, causing no end of headache. What’s more, I was left with a very uncomfortable feeling about the quality when I saw how badly things like the window and window well were reinstalled.
4. I have zero construction experience but could visually see that the temporary posts were doing little to support the house. The reaction was to argue with me that when properly poored around permanent posts, this would be enough. Guess what? It wasn’t. So when the permanent posts were locked in and my walls were still an inch from the floor on first and second floors, doors wouldn’t close, and my hardwood was popping up irreplably damaged, it was finally agreed that maybe they hadn’t been installed correctly. This added many more weeks to the effort and another step. While I’m happy my house is being held up, and is well supported, my original floors are damaged beyond repair.
Finally, while not directly the responsibility of City Wide, my driveway and my neighbours’ windows were damaged. Although the contract called for protection for the driveway, there wasn’t (but it needs doing anyway). The company used to retrieve the bins decided that, as the CW team didn’t show up to supervise, he would do the bin moving himself. Historic windows were badly damaged. City Wide’s initial reaction was incredibly lacking an unprofessional and did nothing to fix the issue or prevent further damage from happening.
These are just the main things. There are so many things I learned from this experience. And will need to follow through to get this fixed elsewhere