City Wide Group Inc

Waterproofing
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Reviews for City Wide Group Inc

Average customer rating:
9.7 10 (286 reviews)

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Great Job in Hamilton
Great Job in Hamilton
1 review Hamilton, ON
10/10

Great Job

We had a crack develop in our foundation. Richard was our salesman and he explained in detail the different ways they could fix it. We chose to fix it from the outside, as this would be done with a lifetime warranty. The guys were great. In one day they fixed the crack and left the area nice and clean. We would recommend City Wide.

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Company Response

Thank you for taking the time to write about your experience with us. We greatly appreciate your review and are glad you are happy with our Waterproofing services!

wilson.h
wilson.h
1 review Newmarket, ON
10/10

Waterproofing

City Wide Group Inc
416-283-5500
25 Hollinger Rd.
Toronto
ON
M4B 3N4
CANADA

Great work! Alex explained clearly on steps taken for the waterproofing project. I am happy with their work and will recommend them to friends and family.

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Company Response

Thanks Wilson! We appreciate your references in the future to your friends and family for their waterproofing needs!

Private User
Private User
Private User reviews Toronto, ON
10/10

Exterior waterproofing

We had been dealing with minor basement leaks for several years and we knew that they would only get worse and expand if left unchecked. After meeting with several different contractors, we had decided to go with City Wide Group mainly because we were very impressed with their representative, Alex Vieira, who was nothing but professional, informative and personable.

One quality that really stood out about Alex was that he we was consistently easy to reach whenever we contacted him with questions, concerns or to make arrangements. He always followed up on any voicemail or text messages usually within minutes. This level of responsiveness is a rarity when it comes to dealing with contractors and it made a significant difference in impacting our decision to go with the City Wide Group.

The project itself involved waterproofing the back and side of our semi-detached home, an undertaking of which would normally take several days with a team of 2 or 3 workers (i.e. the usual number of workers that contractors would employ for a job of this scope). However, we were surprised to see that Alex had assigned a total of 7 workers to the task and we knew that the overall work would be completed within one or two days. The team worked very efficiently and we could tell that they were thorough in ensuring that any cracks or weaknesses in our foundation were identified to us and repaired properly.

Before the work took place, we were quite anxious that a portion of our back patio needed to be dismantled in order to provide sufficient space for digging, but we were very impressed with how careful the City Wide team was in removing any boards and joists from the structure. Once the project was completed, they did their best to to reassemble the jigsaw puzzle of planks that made up that section of the deck and they refastened the joists using brackets so that everything was reasonably secured.

Another factor that led to our decision to go with the City Wide Group was the fact that the company exclusively uses the relatively more expensive material of Blueskin to seal off foundations as opposed to Aquablok sealant or tar, which tend to be used by the vast majority of contractors. Despite the higher cost of Blueskin, the overall price for the project was almost the same as any other quote that we had tendered from other companies.

Finally, we can confirm that the project was successful, as our basement has been dry as a bone and this is in one of the wettest fall seasons that we have seen for a long time in Toronto. Since the work was completed around mid-October, there have been at least 20 days of rain, some of which saw solid rain showers that went on for well over 24 hours. In fact, within a week after the waterproofing, we could immediately tell that our basement was dryer not only because the air was less moist, but, more importantly, because the watermarks and stains that we could once see under the tiles and grout in our basement washroom or under some sections of carpeting had almost disappeared. As a result of the success of the project, we were finally able to move on to upgrading the flooring of our basement.

If you are ever dealing with basement leaks or flooding, we would strongly recommend that you go with City Wide Group above all other options in the GTA. We are confident that their staff's level of professionalism and expertise is unparalleled, and the caliber of their customer service really stands out as a diamond in the rough.

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Company Response

Thank you for taking the time out to write such a great review and choosing City Wide Group for your waterproofing needs!

J S.
J S.
2 reviews Toronto, ON
10/10

Basement Waterproofing

I have a 100 years old home in a great neighbourhood. When we decided to finish our basement we spoke with a number of companies and from the start the level of professionalism we received from Alex from City Wide Group was much above everyone’s else. For my surprise they were also the most affordable. So, we teamed with them. The work started on the exact day they told us and progressed smoothly during 3 days to a successful completion which surpassed my highest expectations. Their workers were respectful, hard workers, and abided by our few requests - parking directions and protecting our lawn from over stepping. We are forever grateful to Alex and his crew for the help and excellent job they did, and we whole heartedly, and unconditionally, recommend City Wide Group to all those who are planing to renovate their basement. Because... you don’t want to finish your beautiful renovation just to find out the waterproofing was not well done!

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Company Response

Thank you for your great review! We are happy to hear you are satisfied with our waterproofing services!

-ac
-ac
1 review Toronto, ON
10/10

Foundation repair

Excellent work and attention to detail. Alex was great to work with. Highly recommend their services.

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Company Response

Thank you so much for your great review and choosing us for your foundation repair!

Chris in East York
Chris in East York
1 review Toronto, ON
9/10

Leaky Basement

I had a small leak in the basement. I called Citywide group and there rep sent out Alex (project manager) right on time as they promised. Alex took the time to explain everything to us about the job. His crew were amazing very tidy and finished the job right on time. I am very happy with there work and I would recommend them to friends/family.

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Company Response

Thank you Chris, we thank you for your review and are pleased to hear you are happy with our waterproofing work and Alex's customer service.

E.Rsmon  in Markham
E.Rsmon in Markham
1 review Markham, ON
10/10

Waterproof basement

Alex (project manager) was very helpful, professional, answer all our questions before the job was done. Once the work was done he came to inspect and deliver the written warranty. We will hihghly recommend them, they were very professional and thourogh.
E. Ramon

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Company Response

Thank you very much for your amazing review! We appreciate you taking the time to share your experience. We are happy to help with any of your future waterproofing needs you may have!

John a.
John a.
1 review Toronto, ON
10/10

Waterproofing of Basement Walls

Our basement flooded and waterproofing was needed. Chris , from City Wide Group, was prompt, knowledgeable, and very good at explaining the process.
Jon and his working crew did an exemplary job in waterproofing the basement. They were on time each morning, professional in their work, and well skilled.Jon explained every step of the process as it was taking place, and made excellent suggestions regarding landscaping, and materials given our unique situation. They were also very careful when putting tools, and material away at the end of the day. Safety was a big concern to them. We were pleased with all aspects of City Wide G$12,13roup and I have already recommended them to others.

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Company Response

Hi John,

It was an absolute pleasure working with you and carrying out the work on your home. We greatly appreciate you taking the time out to write this review. Thank you. If you ever need anything else please do not hesitate to call.

Best,

Chris

Edi Antonini in Vaughan
Edi Antonini in Vaughan
0 reviews Vaughan, ON
10/10

Waterproofing

My basement flooded and I needed external excavation to waterproof the external wall. Alex and his crew were amazing in the work they did, considering that, believe it or not, there was no weeping tile along this particular wall.

The work done was excellent and again Alex and his crew are to be commended. I will not hesitate to recommend City Wide Group to anyone.

Edi

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Company Response

Thank you for taking the time to review our team! We appreciate you taking the time out to spread the word about our Wateroroofing work!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about City Wide Group Inc

City Wide Group is your first choice for waterproofing and underpinning service in Toronto & the GTA. We have been in business since 1961, building a reputation in this community for timely, quality work always done right the first time.

Family owned and operated, our team of waterproofing and underpinning specialists is unmatched when it comes to client satisfaction. Our unwavering dedication to outstanding service has earned City Wide Group the prestigious Consumer’s Choice Award for 22 consecutive years.

For comprehensive waterproofing and underpinning solutions that protect your home, your equity and your peace of mind, choose City Wide Group.

Our expert advice and timely, dependable service are backed by an accurate quotation and guaranteed satisfaction, whatever your needs. We can permanently prevent wet basements, seal foundation cracks – inside and out, install weeping tiles, install drains inside or out and lower your basement.

Safeguard your family’s health, your most cherished possessions and your property’s value- contact City Wide Group.

CATEGORIES
Waterproofing, Drain Services, Concrete Contractors, Foundations, and Masonry & Bricklaying
PRODUCTS
Blueskin WP200 Delta MS
SERVICES
Waterproofing, Exterior & Interior Waterproofing, basement waterproofing, wet basement, leaky basement, window well, Underpinning, Concrete, Masonry, Drains, Plumbing, Back Water Valves, waterproofing contractors Plumbing, Drains, , basement waterproofing, wet basement, leaky basement, foundation crack, window well, foundation crack repair, weeping tile installation, waterproofing contractors
BRANDS
Bakor Blueskin WP200. Corsella Dorken - Delta MS drainage membrane (dimpled). Back Water Valves
SPECIALITIES
Exterior & Interior Waterproofing, Weeping tile, Underpinning, Basement lowering, drains
WEBSITE
http://www.citywidegroup.com
YEAR ESTABLISHED
1961
PAYMENT METHOD
Cheque, Cash, All major Credit Cards
LICENSES
Metro Lic. # B-8393
MEMBERSHIPS
22 Time Consumers Choice Award WinnerBBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
LIFETIME Transferable Warranty
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.