City Wide Group Inc

25 Hollinger Rd. Toronto ON M4B 3N4
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Reviews for City Wide Group Inc

Average customer rating:
9.6 10 (268 reviews)

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J from Toronto
1 review Toronto, ON

We required waterproofing under a very tight timeline. Chris not only picked up my call, but was on sight that day and provided a competitive price. The workers were great, and the site remained clean( which is rare in this industry).
Thanks again Chris and Crew

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Company Response

Thanks for the review! We appreciate your business!

Leila in Toronto
1 review Toronto, ON

To Whom it May Concern

I am pleased to recommend CityWide Group . They excavated around my house because of water problems. Alex explained what they would do to waterproof around the foundation of the house in detail. He also had me watch once the work started so I could see for myself what was being done. The workmen started and finished the work when they said they would. City Wide was the only company out of six that was willing to do all three sides and go under verandahs and porches. They were confidant that they could manage any problems with the foundation of this 110 year old semi detached house. City Wide was reasonable in price and quoted the same price to do all three sides as others did for just around part of the foundation. Alex came at the agreed upon times, was very thorough and everyone was very pleasant. City wide also gave a lifetime guarantee and said this could be transferred to future owners. They also prepared forms for me to send in for a rebate from the City of Toronto.
I was extremely satisfied with their service and would not hesitate to recommend this company. I will also inform my insurance company of their excellent work and service.

Leila Carnegie

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Company Response

Thank you Leila. We appreciate you taking the time out to write a review on our basement Wateroroofing services.

ProjectMgr in Toronto
1 review Toronto, ON

The City Wide Group are a pleasure to deal with and have completed many jobs for me at various properties, this includes waterproofing, brickwork and concrete repairs. I've never had an issue with anything they've done.

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Company Response

Thank you very much for taking the time out to write this review. We are happy to hear you are satisfied with our services and look forward to working with you again in the future.

1 review Hamilton, ON

I contacted Citywide waterproofing to a leak that I had in my basement. Chris came Out later that day and provide me a very reasonable quote to escavate And put a membrane on the exterior of my property. The guys at citywide made me feel very comfortable with their work and their team. I would gladly recommend them to my family and friends

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Company Response

Thank you for review. We appreciate your business and glad you are happy with our services!

sheree in Toronto
2 reviews Toronto, ON

The City Wide Group Inc. did not do the underpinning as per contract and based on the inspections from the City's inspectors "the only work that they've done was to break up the landing and left it". In addition, the workers damaged the stairs during the removal of the concrete slab and the owner refused to itemize what's had been done for the money I gave them $5,000 cash. The City Wide Group Inc. also demanded I paid the remaining balance upfront. The Company left the site in a unsafe condition and kept $5,000 for the work that has not yet been completed. This company is unethical and their behavior is unacceptable.

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Company Response

Hi Sheree,

We are sorry to hear you are experiencing some difficulties. Unfortunately we do not have record of any project you are speaking of, nor any client under such name, or any complaints received at our office. We suggest you double check the company's name you dealt with. If we can be of any assistance with your project, we are here to help.

1 review Toronto, ON

Waterproofing was completed in a very timely fashion and without any hiccups. The job was very neatly completed as well. I would definitely recommend Citywide. More work was completed but not photographed below.

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Company Response

Thank you for your great review! We are happy to hear you are satisfied with our waterproofing services!

Muhammad in Mississauga
1 review Mississauga, ON

I had foundation crack last year and I didn't want to spend too much money so I did the crack injection however after a lot of rain this year water came back. I decided to do a proper fix and spend some money to not have to go over this again.
I contacted multiple companies and got different recommendations. Some advised to do it from inside with sump pump and others said to do it from outside.
I decided to go with outside option even though it was a bit expensive.

I contacted CityWide and spoke to Alex. He was very helpful from day one. He came early in the morning and explained to me the process and gave the quote. His quote was very similar to other companies but I felt that Alex knew his stuff and he was very approachable.

Once I gave the go ahead the work started in a week. I was in touch with Alex all the time and he made sure I was happy with the job.
I had few concerns which Alex fixed it right away and he went beyond.

Overall, I am really with their work. They cleaned the entire work area after the job was done.

I think Alex was the main factor I went with CityWide and Alex made sure I was satisfied with the job before he even asked for money :)

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Company Response

Thank you for your review! We are glad you are happy with our waterproofing work and customer service!

Sandra from Toronto
2 reviews Toronto, ON

Over the past number of years, we have seen water seep into our basement on an increasingly regular basis. After this very wet spring and summer, we finally decided it was time to call in the experts to deal with the situation. We reached out to a few companies come in to do an estimate, one of which was City Wide Group, upon a friend’s recommendation. Tony responded right away and came in to do an assessment. We were instantly impressed with his breadth of knowledge and very professional and polite demeanour, and his quote was comparable with the others we had received. City Wide Group was ultimately the chosen candidate. Due to the proximity of our house to our neighbour’s, the decision was made for the waterproofing be done on the total perimeter interior wall of our Victorian semi-detached home. The work began shortly after we decided to proceed, and was done within a couple of days. Of course, since then we have had a long stretch of beautiful Indian summer weather, with very little rain, thus are unable to speak to how the waterproofing holds up. I can, however, note that Tony was always available, always responsive to any and all questions we shot his way. When a problem arose, City Wide Group owner Chris was quick to respond in a professional manner, ensuring a satisfactory outcome that reflected positively on his organization on whole.

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Company Response

Thank you Sandra for your amazing review! It was a pleasure dealing with you!

Anna in Toronto
1 review Toronto, ON

We we so pleased with this company!
Alex was very professional and helpful!
The job was done on time and the crew made sure that everything was cleaned up!
Thank Alex and Crew!
We would highly recommend City Wide Group!

Anna & Enzo

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Company Response

Anna, thank you for your kind review of our basement waterproofing work recently done at your home!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about City Wide Group Inc

City Wide Group is your first choice for waterproofing and underpinning service in Toronto & the GTA. We have been in business since 1961, building a reputation in this community for timely, quality work always done right the first time.

Family owned and operated, our team of waterproofing and underpinning specialists is unmatched when it comes to client satisfaction. Our unwavering dedication to outstanding service has earned City Wide Group the prestigious Consumer’s Choice Award for 18 consecutive years.

For comprehensive waterproofing and underpinning solutions that protect your home, your equity and your peace of mind, choose City Wide Group.

Our expert advice and timely, dependable service are backed by an accurate quotation and guaranteed satisfaction, whatever your needs. We can permanently prevent wet basements, seal foundation cracks – inside and out, install weeping tiles, install drains inside or out and lower your basement.

Safeguard your family’s health, your most cherished possessions and your property’s value- contact City Wide Group.

Waterproofing, Concrete Contractors, Foundations, Masonry & Bricklaying, and Drain Services
Blueskin WP200 Delta MS
Waterproofing, Exterior & Interior Waterproofing, basement waterproofing, wet basement, leaky basement, window well, Underpinning, Concrete, Masonry, Drains, Plumbing, Back Water Valves, waterproofing contractors Plumbing, Drains, , basement waterproofing, wet basement, leaky basement, foundation crack, window well, foundation crack repair, weeping tile installation, waterproofing contractors
Bakor Blueskin WP200. Corsella Dorken - Delta MS drainage membrane (dimpled). Back Water Valves
Exterior & Interior Waterproofing, Weeping tile, Underpinning, Basement lowering, drains
Cheque, Cash, All major Credit Cards
Metro Lic. # B-8393
21 Time Consumers Choice Award WinnerBBB
LIFETIME Transferable Warranty
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