First the guys were one hour late. Then it took longer than what I was quoted. Then they broke an antique table plus antique dishes. They were wrapped very well in bubbles but the way they were throwing my furniture around it was appalling. The antique dishes have been posted on Facebook. Kijiji. And let it go. I have been trying to sell them. They have never been used and now I can't sell the 98 pieces of antique dishes. I have lung cancer and on a disability and you don't get much from them. I am going to global news to share my story and show all the damages that they did. And the owner Paul is not retuning my emails. I hope no one uses this horrible company to move.
- Approximate cost of services:
- $450.00
- Company Response
I am truly sorry you had a bad experience with inner city moving. Sorry the mover were late but they did call in advance and inform you that they were running late.
On moving day the movers did point out to you that the table leg was shaky and weak before they moved it. As it turns out the leg fell of during the move. It's not our intention to break your table or any of your furniture for that matter. The table leg was already broken and just fell off during the move as explained.
We don't cover pack boxes, because we didn't pack or know how they were pack. This is the first time broken dishes are mentioned. In your corresponding with us you never mention broken dishes until now.
As agreed, your move was base on an hourly rate. Base on your feedback, you were quoted 3 to 4 hours to complete the move. The job took 4 hours witch is in the ballpark quoted. Please check your email.
I will look into this further and see if there is anything we are missing from a management standpoint. If you would like to discuss this further with us, you can reach us at 416-656-8924 or email work.