The guys showed up about an hour late, which was ok since I was not in a rush. They spent 15 minutes complaining about how poorly packed our boxes were and taking pictures to send to their office. Since this was a last minute move and we were in a rush our packing was not optimal but I told them to try their best which they did. I underestimated the original move time and they ended up being an extra hour and a half, which I had no problem with. They were able to get most of the boxes to the new home without an issue.
Officially they ended at 6:30 which I paid for in full plus tip (they even asked for a bigger tip). I noticed that it was actually only 6:20 so I asked if they could help move some additional boxes to the basement and they prompted said no and that their job was finished and left.
Pros:
- The office and booking was easy and courteous.
- They had very good communication and advised when their movers were going to be late (which is to be expected in the industry)
- Movers worked non-stop and efficiently.
Cons:
- Spent 15 minutes complaining while on the clock.
- Refused to move extra items even though the paid time was not up.
- Movers pressured for extra tip.
- Approximate cost of services:
- $365.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Dear customer, thank you for sharing your experience with us. Our company always does its best to fulfill all the commitments and to make the moves as easy and pleasant as possible. We talked to our movers in order to prevent such situations in the future. Miracle Movers wishes you all the best in your new home.