We hired Waterworks for some minor repairs, i.e. a sink that did not have water and a corroded valve. The first negative impression we had, was when they told us on the phone they charge $49.00 for a quote. We should have listened to our feeling...
Although their plumber was nice and friendly and did a satisfying job, we felt ripped off. The parts surely did not cost more than $100 and the plumber was done within 1 hour. For this, they charged us $700! We will certainly not deal with them anymore and can't recommend them to anyone.
If a company does not give you a free quote, they surely have a good reason...
Update:
Since Waterworks tried to question my credibility and have my review removed, I feel the need to be more precise.
The cost for the parts were: 1 Aerator: $4.99 at Home Depot, 1 Ball Valve: $20.49 at Home Depot. There was only one worker (George) in our house and he was here 1 hour and 15 minutes.
The "up front quote" actually happened at the spot, i.e. in our house after part of the work was done.
For this, you charged $629.67 before tax.
Although I appreciate your offer to "do something for me in the future" if I change my review, I do think other customers should be able to judge for themselves if this is a fair price and good practice.
- Approximate cost of services:
- $700.00
- Company Response
Dear Columbo in Oakwood
Thank you for your review. We do appreciate all reviews that we receive. Sorry you feel this way. We did give you an up front quote on how much it would cost from our price book and there was no surprises. At which time you approved. We were there for 2 hours.
We arrived on time, with a fully loaded truck to get the work done right away. Just to let you know our prices are in line with the rest of our peers. The job actually only cost $629 plus tax. Would you have felt better if we were the type of company that would send out an unlicensed apprentice or handyman type that would have taken all day to do the job or even likely having a poor quality repair, probable not? And perhaps not show up for a day or two? Instead we sent out a certified plumber who is very skilled professional. The choice of your low score seems more to do with getting back at us because of buyer remorse.
Your lifetime labour warranty stands and it would be our pleasure to be of service to you anytime in the future.Thank you from all of us at WaterWorks.