My husband and I recently renovated the kitchen of our first home, and this extremely large purchase (second only to the purchase of our actual home) was an endeavor I was very excited to embark upon. Having both come from loyal Kenmore families, we didn't even shop around. I purchased our refrigerator instore, but found it easier to shop online for the rest since, at the time, our son was under one year of age. Customer service, at least during the initial ordering process, seemed helpful and expedited our orders -- which had to be placed separately due to non-availability of items and varying sales. However, upon completion of the project, I officially had two microwaves and two refrigerators attempted for delivery (we of course accepted only one of each) as well as an additional stove charged -- that's right, no delivery, simply the money taken off of our credit card. Rectifying both situations was a nightmare; customer service was terrible once they realized there was no money coming in. Had to pickup one of those microwaves (prior to the second product's delivery attempt) from the nearest store, and while they (again) were extremely helpful and customer-centric in that location, I had a nightmare of a time trying to get the online customer service folks to find the correct part number and send it properly to the store's associates. Upon our next renovation, we'll DEFINITELY order instore and stay FAR away from online sales. I speak so highly of the instore associates to my friends and family, and encourage them to boycott the online portion! It's too bad, the company has such high regard in my family, this experience was absolutely awful!
