We recently renovated our basement, and needed to carpet two rooms. We initially contacted Mark because of the strength of his reviews on Homestars. We were very impressed with Mark's quick response, his willingness to come and see us, and his knowledge of what would be the best options for our basement (which already had tiles laid down). We were under some time pressure as the birth of our first child was fast approaching, but Mark was able to arrange to get the job done in time, and was willing to change things at short notice should that have proved necessary. Al did a great job on the installation, and the basement looks great! We would definitely use Mark again for any future carpeting/flooring decisions.