Sears Appliance Repair

My new Kenmore sewing machine blew a fuse (I now know it was a known problem from manufacturer..fuse too small), and they would not give me the part number, instructions, or help of any kind. The actually took an order for the fuse once I found out the number myself.....then cancelled it without telling me!!! I repeated the process, same thing happened. They were the least helpful company I have ever dealt with. I ended up doing all my own research, finding the fuse and on-line instructions (from their instruction book, posted by a kind person who knew the trouble folks had with them). No wonder they are in trouble!