For the end of July and most of August we could not swim in our pool because the water was very green and when not green very foggy. Week after week the previous company who serviced our pool for a few years would try different solutions which would work for a day or so then the water would turn green again. We replaced a few items, tried different chemical combinations, multiple vacuums, and nothing would change.
After 5 weeks of not being able to swim in the pool in summer with no solution it was time to try a different service provider. We came across Olympic Pool Services (OPS) with Tommy and his team from a few people we knew. Tommy came for an assessment to look at the pool a few days prior to the first service visit. Within a few days from the first treatment the pool was looking perfect - no green, no fog - crystal clear. The team has been great with constant contact and updates of the services they perform every week. Whenever I have a question I reach out and get a response back within 24hrs. Great service all around. Professional team, nice guys, and always responsive. Our neighbours switched from their current pool company to OPS after seeing how fast the team fixed our issues. Keep up the great work guys! Highly recommended.
- Company Response
In a word, wow...Thank you so very much for your positive feedback! This is what we work so hard and strive for. Our goal is not to "make a sale", it's this very outcome. To have you, the client be able to get the most out of your pool. And ultimately see the smile on your face or hear that you appreciate the team and their efforts. We didn't receive your pool as a problem, but as a challenge we were willing to see through to the end :) A key component was your patience. Problematic pools cannot generally be corrected in one visit. So we thank you too. Client's like yourself make us want to do more, and excel. We look forward to finishing out the season with you, get your pool closed and secure the correct way for the winter and reopen in the spring, when you'll be able to enjoy a FULL season in your pool. We truly appreciate and value you!