Prestige Duct Cleaning

Duct Cleaning
107 Warren Rd. Whitby ON L1N 2C4
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Duct Cleaning
Prestige Duct Cleaning
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91%

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Reviews by rating (past 12 months)

Reviews for Prestige Duct Cleaning

Average customer rating:
9.3 10 (65 reviews)

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Darby in Whitby
Darby in Whitby
0 reviews Whitby, ON
2/10

Duct Cleaning

Duct cleaning job was done. However, the original invoice was $300, no disinfectant. I said on our call no disinfectant. When the duct cleaners arrived they did the laundry hose as well. Again no mention of disinfectant. When I received the invoice they charged me for disinfectant which was $155 plus tax. I called and requested a refund as I did not want it. After multiple calls and discussions, they only provided a $96 refund. I am beyond disappointed of their administrative practices. I would not trust this organizations again.

Approximate cost of services:
$500.00
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Company Response

We are sorry to hear that you are disappointed with our administrative practices however after a thorough review of your file we'd like to clarify that you were not home for the service but your husband was there at the time of the cleaning and ordered the additional services with our technicians. Your call regarding the disinfectant that you say you did not want was received on April 21st; we listened to your original booking call, spoke to our technicians and we refunded the full amount of the disinfectant which was $83 + hst on April 22nd; the very next day. Please review your invoice as that is the correct amount. Our response was quick and more than fair given that your husband was completely qualified to make purchasing decisions for your home.

David from Pickering
David from Pickering
2 reviews Pickering, ON
10/10

Great Service and Communication

Had a Duct cleaning service preformed and the techs were really professional and explained all steps of the process. they put down runners to keep floors clean and put corner protectors on walls so the hoses did not damage anything. I was very happy with the communication and easy scheduling of the appointment. Price was exactly as quoted - Great Job Thanks!

Approximate cost of services:
$350.00
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Company Response

Thank you very much sharing your experience with our company, David. We are delighted to know how happy you are and look forward to serving you in the future!

Kinga d
Kinga d
0 reviews Pickering, ON
10/10

Amazing service from start to finish!

The customer service was second to none. They followed up every step of the way and were very friendly polite and professional. It’s hard to find customer service like this anymore. The cleaning itself was amazing. They got out a stain a different company could not. The couch looked brand new and the stains we had were so bad we were ready to throw out the couch. Very well done from start to finish. I would highly recommend this company!

Approximate cost of services:
$190.00
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Private User
Private User
Private User reviews Oshawa, ON
10/10

Duct Cleaning after Renovations

Had them into to clean my ducts and furnace after major renos...the guys were very professional, on time and very tidy. Noticed the improvement to the air quality within hours...would use again and recommend.

Approximate cost of services:
$500.00
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Company Response

Thank you so much for your business and recommendation: we very much appreciate both!

Gary in Pickering
Gary in Pickering
3 reviews Pickering, ON
10/10

Duct Cleaning Nov 2020

After postponing a couple of times this summer because of ongoing renos, I finally got my ducts cleaned by Prestige. Great dealing with the company - no pressure tactics. Tyler and Dave were professional and polite. Dave explained patiently explained the process and any questions I had.
Added disinfectant and cleaning of air conditioner coils.
I would definitely use Prestige again.

Approximate cost of services:
$550.00
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Private User
Private User
Private User reviews ,
9/10

Duct Cleaning

Great cleaning service. Somewhat expensive ( other companies included air conditioning coil cleaning and charged less for additional vents) but employees were prompt and efficient, and honest when dryer vent cleaning was initially forgotten. COVID protocol was followed and house was kept clean.

Approximate cost of services:
$500.00
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Company Response

We appreciate your feedback and happy to hear that you were pleased with our technicians and the efficient and honest service you received! Thank you!

HOWARD
HOWARD
27 reviews Vaughan, ON
10/10

First Rate Service and Quality

The world of duct cleaning can be murky. There are endless robotic humans calling from places far across the ocean - touting fantastic "specials". Ignore them all. We have been using Prestige, local and Canadian owned, for well over 10 years for our home and for some rental units we own. You get what you pay for. This is a top team of true professionals. Safety, cleanliness and efficiency are their game. They performed work yesterday at a town home where the tenant was complaining of poor efficiency from the clothes dryer. We did a vent clean out and Mark, the Senior Technician noted that the wire screen we had used to prevent birds entering was too small and the lint was clumping & inhibiting the exhaust. He suggested a wire "pest" cover which I purchased - problem solved. They also performed a duct cleaning service. I was delighted with the results. Do not hesitate to use Prestige. I consider them "tops" in this field. Their customer service is second to none& they are not shy to express appreciation for ones patronage. It feels good to be appreciated :) . Thank you to the entire team. I do not hesitate to most highly recommend this company to all.

Approximate cost of services:
$300.00
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Company Response

We sincerely appreciate your continued support and taking the time to fully endorse our company, Howard! Thank you sharing your experience with others who may be considering using our services!

KMacRae
KMacRae
4 reviews Oshawa, ON
10/10

Excellent Results

I asked for duct cleaning on the same day Prestige came to clean my carpets. Brian & Ryan did an excellent job. My ducts hadn't been cleaned for about 15 years. They did the job proficiently and quickly. No sign of their presence when they were finished. The cost was a little more than I was quoted because I asked for an extra service: disinfectant blown into the ducts. Without the disinfectant the cost would have been $300 approximately. Also, a good amount of the total was HST. Highly recommended.
Prestige has also been cleaning my carpets for years. They do an excellent job. It's not easy removing stains from puppy accidents and dirty little feet. I'm always amazed at how well the carpets look when Prestige is finished. Highly recommended.

Approximate cost of services:
$440.00
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Company Response

Thank you so much for your continued support over the years! We are delighted to hear that you were as happy with our duct cleaning service as you've been with our carpet cleaning and we sincerely appreciate your high recommendation. Thanks again!

shurleefox
shurleefox
1 review Vaughan, ON
10/10

Mark will be the reason for my continued business.

Great experience. Although I have used this company in the past, this experience was by far the best yet. The crew was Mark & Cameron.
Mark will be the reason for my future business. He took the time to be considerate of working around my property and went above and beyond (I felt) as he took extra measures to display their workmanship completion & the condition of the vents by taking photographs and walking me through the areas of service. He talked to me (not at me) as we made decisions on what the best serving would be for my furnace and a/c to make the most of my appointment.

Approximate cost of services:
$46,000.00
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Company Response

Thank you very much for your continued business and taking the time to share your experience with our company! We appreciate it very much

Stephen in Toronto
Stephen in Toronto
2 reviews Caledon, ON
6/10

Not as good as the first time

The first time we had it done 2 years ago it took 2-3 hours.....great tech....very happy...but he left the company. This time it took an hour. 6 vents left closed and the furnace service switch left off. We found this after the house got cold. Not very impressed with the last visit. Though Marc and his helper were friendly.

Approximate cost of services:
$400.00
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Company Response

We are sorry to hear you weren't quite as happy with your experience this time, Stephen. Happy to hear that you were pleased with Marc and his helper but they should have been more diligent in their post inspection to be sure your furnace was turned back on before they left. The first time we came to your home, your ducts hadn't been cleaned in 15 years so we would expect that this time would not take nearly as long. Thank you very much for your feedback and we hope you will give us another opportunity to keep your business in the future.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Prestige Duct Cleaning

Ensure the cleanest, safest indoor environment for your family, pets or business with award winning professional duct and furnace cleaning by Prestige Duct Cleaning. Family owned and operated, we service the GTA and South Eastern Ontario and are the sister division to Prestige Carpet Cleaning. Along with our affiliate company NationWide Home Services, we make up Canada's largest and most trusted provider of duct and furnace cleaning, carpet cleaning, furniture cleaning, and area rug cleaning services. Prestige Duct Cleaning specializes only in duct cleaning, furnace cleaning and services designed to improve the air quality in your home.

CATEGORIES
Duct Cleaning
PRODUCTS
Dust Eater Premium Lifetime Filters Permatron Lifetime Filters
SERVICES
Residential, Commercial and Industrial Air Duct Cleaning, Furnace Cleaning, A/C Coil Cleaning, Dryer Exhaust Cleaning, Central Vac Cleaning, Sanitization For a complete list of services visit us online at www.prestigeductcleaning.ca
STYLES
Your ducts and furnace will be cleaned with the SystemSafe
WEBSITE
http://www.prestigeductcleaning.ca
YEAR ESTABLISHED
1988
NUMBER OF EMPLOYEES
27
RETURN POLICY
100% Happiness Guarantee
PAYMENT METHOD
Debit/Visa/Mastercard/Cash
LICENSES
Air Systems Cleaning Specialists (NADCA)
MEMBERSHIPS
NADCA National Air Duct Cleaning Association Better Business Bureau
LIABILITY INSURANCE
Yes
DIPLOMAS
WHMIS, Fall Protection Awareness, Mechanical Systems Hygiene Institute
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
100% Happiness Guarantee, 60 Day Money Back on filters
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