Vaillancourt Plumbing & Drains

My first interaction with Vaillancourt was with Nancy who represented the company so well, I was sure this was going to be a wonderful partnership. For my first quote I received a call from Brian who gave me some background on the company and services. I felt more confident this was a great company.
When David arrived to complete the work at our customer’s home, he immediately said hello and introduced himself. David was professional and polished in his appearance and manner. His knowledge and work ethic was incredible. David jumped right in, working so efficiently and cleanly, explaining the work he was doing. Some plumbers would just install a new bathtub but David checked that the drain was flowing in the right direction and quickly saw it was not. It was going uphill by 1/8”. David made the necessary changes in very impressive time and by fixing this, there was a drastic improvement.
I had a very brief interaction with another Plumber, Shane who drove up, got out of his vehicle, waved and said hello. He put something in David’s vehicle and made sure he acknowledged me and said have a great day and waved goodbye as he left. This may seem a very small gesture but meant so much in the moment as Shane had been on call and had a very late night working. He could have pretended not to see me but made a special effort to acknowledge me.
After the project was completed, I received a call a couple days later from Patsy to create my company account. Patsy mentioned looking at our website and knowing what we look like. I was impressed that even though Patsy was very busy, she had taken the time to get to knows little about us. I was very pleased when I received the invoice as it was very fair and reasonable for the quality and amount of work completed.
My partner and I are very particular about who we use on a project and who we refer our customers to. I am looking forward to establishing a long time working relationship with Vaillancourt and feel confident using them on all our future projects and have every confidence in recommending them to anyone who is looking for a quality plumbing company. Vaillancourt will take care of you with great workmanship and excellent customer service.