Worst visual inspection, unprofessional quote
Worst visual inspection ever and they charge 50CAD+HST for 5mins visual inspection. The guy came in with a flashlight and a mold tester. Stayed in my basement for 5mins, took a mold sample and then quoted me for 3500CAD for mold removal and disinfect. During the phone call, I said clearly I know there is a mold problem and what I want is professional level advise on how serious the problem is and what are the different methods I can take. The guy who came in never tried to look at other areas of my basement, only one part of basement wall. This looks to me is a joke. Removing insulation and vapor barrier was quoted for 1750CAD. If you buy material from HD, the maximum you spent would be 200CAD. I should have trusted Home Star's review. Don't trust Google review.
- Approximate cost of services:
- $50.00
- Company Response
Mr. He,
As a family-operated business, we pride ourselves on working with our clients and providing them with the best possible solutions to their indoor environmental concerns.
We’re sorry to learn that you were left dissatisfied with our services.
On our end, we wish you would have given us a call, or sent us an email to explain the dissatisfaction in your expectations of the services we rendered. We’re in this business to work with people; not against them.
To learn about this situation through a public forum, without any opportunity to amend, refund, or explain our process is a little upsetting.
We provided an appointment for you within 24-hours of your call during the holiday season, dispatched a certified mold inspector with over 10 years of experience, conducted an instant mold swab analysis, and sent you an official estimate within an hour of the appointment.
If the estimate was too high, or the fast, next-day service not as expected, we would love to have had an opportunity to work with you in finding an amicable resolution.
We could have negotiated the price, issued a refund, or at the very least, help you to better understand the cost breakdown of the estimate itself. And all of this could have been done with a quick phone call!We’re still here to help, whenever needed.
Best regards,
MB