Captain Electric

1885 Clements Road Unit #267 Pickering ON L1W 3V4
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HomeStars  >  Plumbing in Pickering  >  Captain Electric  >  replacing main panel and solving water leak
Michelle Groleau in Pickering
Michelle Groleau in Pickering
3 reviews Pickering, ON

replacing main panel and solving water leak

When I choose a company to do work one of my most important considerations is whether the workers are happy with the company they work for. To me that is a sign that they are not being asked to cut corners or do anything less than their best. These were all young men therefore relatively new in their careers so they have learnt the latest tech and understand it.
They did a really good job and the whole experience took place smoothly without any complications. They left the place cleaner than they found it.
I only have a few suggestions. One is regarding my cable and internet. They unplugged something and I needed to call my cable provider to address the issue because I couldn't figure out the problem. My suggestion is that perhaps they should get asic training on cable connections so they would know what to do with it. All it was was a plug not plugged into the outlet. Simple fix. They did ask me to check the internet before they left but that seemed to be working but I now understand it was because of some residual power in the wifi system.
Second kinda goes with the first. I do not have an outlet near the panel box. I have an extension cord leading to that area. It would have been nice if they had suggested running an outlet to that area. Should have been easy and not added any cost.
The third and last is that I still have a problem with an exterior outlet. I am told that is another $500 to get that fixed. I really think that should have been covered in the $6000 I;e already paid out.

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Company Response

Thank you Michelle for taking the time for this review. Your New Electrical System at 200 amps will allow for future installations to take place without worry of overloading your system. Your new Arc Fault protection package will also indicate when you are having problems on a circuit that could lead to fire, and will automatically turn off the circuit until it is repaired. When your home was constructed over 30 years ago, this technology did not exist. This new Arc Fault Technology is required on newly constructed homes, but is also an excellent choice for older homes like yours. This will help to identify problem areas, like you are having with your exterior outlet. We were happy to eliminate the water infiltration problem by upgrading your service. The problem with the outdoor outlet was existing previously, and was only identified after the Arc Fault protection package was installed. As you are aware, the amateur wiring in the backyard needs to be addressed. It seems there was a miscommunication regarding the plug for the internet, as this was discussed at length, and we understood that it was to be disconnected. Remember that $700.00 of your investment was HST, and is delivered directly to the Federal and Provincial Governments for their services. Again, we thank you for the suggestions.