I bought a new dishwasher and was provided this company as a recommended installer. After a quote of $130 including removal of the old dishwasher, I ended up paying $200 including $70 in parts. After the installer left I discovered the dishwasher tilted when the door was open as it wasn't secured in the back. I called for a recall and the installer couldn't solve the problem. I suggested putting a piece of 2X4 behind each rear leg to fill the space to the back of the cabinet, which worked. He then proceeded to ask for an additional $20 even though the installation was still under warranty.
I believe if I hadn't suggested the wood blocks he would have just walked away leaving me with a useless installation.
- Approximate cost of services:
- $220.00
- Company Response
To break down your issues Firth thing is that the quote was for 129.95 plus necessary parts as required depending on the condition of your existing installation, it was shown to you and explained thoroughly in regards to what was required and how much the additional cost would be before we started. Now the issue that has come up with the dishwasher moving, we had discussed on the phone that while full and the door open the machine would slide in at the bottom and we had explained that the machine was secured at the top as directed by the installation manual. I did explain to you that due to the model of machine you have purchased (approximately 3"shorter and 3"shallower then a standerd machine) that this issue arise if your flooring is very smooth or if the opening was too large. The solution that we presented to you on the phone was to return to the house and attempt to mount the machine at alternative points or to jam something behind the machine on the floor to prevent it from moving backwards, and it was mentioned that to do this there would be a charge to cover the technicians time(which ultimately was $20). Now I apologize for how you feel about what has happened but the final outcome was that your machine was installed correctly and that even though we had to come back out to correct an issue with your machine we did so at your earliest convenience.