We purchased a new fridge from Costco. It wasn't working properly so we were told to arrange for repair through PAS. Initially, the receptionist were polite and scheduled a service call quite promptly. However, it took 4 weeks for the parts to arrive. When the technician came to repair our fridge, he was upset that the fridge was not unplugged (we were not told to unplug the fridge). He mentioned he is not sure if the fridge would work. After the repair, the fridge still doesn't work. I contacted PAS, the receptionist said she will refer me to the technician. I have been waiting the technician to call me back for a week. No answer, so I followed up everyday x 1 week and still no answer. Everytime I call, the reception said she will leave the technician a message. After 3 months, we still have a non-functional fridge.