I'm not surprised to see such a low review for this company.
Brent is the rudest technician I have ever met. The moment I let him in the house he showed signs of arrogance. He came in to fix my brand new refrigerator and broke the clip. He became confrontational and started packing and wanted to leave without explaining what was happening. I stopped him to give us an explanation for next steps and he became defensive. After exchange of words, I told hime to leave. He became aggressive with me and my wife because he didnt like the fact that I told him to leave. A few times, he stopped walking and stood his ground and got in my face. I called their customer service and she mentioned that this was a second complaint with this guy. He is not a customer facing person and he will have a negative impact on your business. I have lodged a complaint with Electrolux/Frigidaire.