Would not recommend this company at all. I thought when buying a new build, we would have less headaches and less stress with a fresh start but now that I'm thinking I would have bought an older home and renovated myself. I'm still waiting for my 30 day list to be done, I've lived in my house for a year now. My biggest issue is I moved in with scratched up hardwood stairs in my house and they were the wrong colour. We pointed out to urbandale that our design center had made the mistake on colour and said that they couldn't do anything about it and we were forced to take a 500$ compensation. We were given no other choice. Now a year has gone by and I had someone from the contracted company come to fix my stairs but turns out he didn't know how badly scratched up they were from when we received our stairs and said he couldn't do just touch ups that the stairs would have to be removed fully and redone. Here is my biggest issue right now, he had a work order for the stain we originally had picked and noticed our trim did not match our stairs. I have dealt with warranty department so many times and now I cannot get ahold of anyone for my stairs because urbandale does not want to admit they made a mistake from the beginning. If either way they will have to remove the stairs to redo why not do it the right stain we wanted in the first place? I have many more issues that have not been addressed but this is my biggest concern because its a biggest eyesore. The pictures I have provided are only parts of my stairs that have water damage aa well from the protective cover being removed too early by urbandale way before I moved it which caused this headache to begin with. At this point urbandale needs to do a lot more than tell me to contact the warranty department/ put it on your one year. I want to talk to an actually person on the phone instead of emails getting ignored.
- Approximate cost of services:
- $485,000.00