Extremely dissatisfied with the quality of the house and service
Sales team is professional But very unprofessional construction team. Poor paint job, unprofessional flooring company, and so on. The warranty department keeps saying add it to your list, but nobody shows up to fix it after that. IMO, The builder deliberatly procastinating repairing items so that the customer gives up. What you are hearing about this builder reputaion is for the past not now. I think the company quality control process is broken. They did not even clean the house properly. And for every single problem, they say COVID. How come you can close the house in COVID, but can not fix the defects?
- Approximate cost of services:
- $650,000.00
- Company Response
Hello. Thank you for taking the time to leave a review. We are sorry to hear about your frustrations. We strive to deliver every home built to the highest quality standards that you have come to expect from Urbandale Construction. Delaying the closing of a home is not something that we do lightly and with the ongoing COVID-19 situation, we continue to close homes, to ensure that our homeowners have accommodations and are not displaced during this trying time. As such, we have implemented strict safety protocols to ensure the continued safety of our staff and homeowners, and therefore, are facing certain delays in completing non-urgent repairs.
Please email the Warranty Department at warranty@urbandale.com for a follow-up about your concerns. Thank you.