Sadly we have to agree with the last reviewer. We moved in to our new home in November 2013. All our experiences with Encore and the team prior to possession and for about a month afterward were great. Then they basically disappeared and we have been trying to get them to finish our home since. Every 2 months I have to send a nasty email to try and get work done. They apologize profusely and for a week or 2 they get some more done and then disappear again. They make promises and commitments that they don't keep. It is now mid July and we are completely fed up. I sent yet another email yesterday but have not received a response from them which is out of character. Not sure what our next steps are. I absolutely cannot recommend this builder to anyone because of the post possession disappointment.