Bad experience from beginning!!
Information delivered to customer are not truthful and misleading (Its all about sales pitch and closing the deal).
Sales person was not very helpful especially after the contract is signed. Email got replied every 3 weeks minimum and I needed to do minimum of 2 follow up emails before getting a reply. Master in making excuses: blaming the technology or co-workers (email, network, etc). Up until the possession time, we only saw her three times. 1st when we inquired about the house, 2nd when we given her the exterior color chart, 3rd when we removed condition and sign the purchase contract. She did not show up on the possession date and never thanked us for the business.
Small changes to the plan took them a month to price and the price given was triple the final change order cost. Sales had to revise it three times and could not explain the breakdown of the cost. They also said that their estimator works in Red Deer and could not reply email promptly (main office is in Edmonton ? something is not right). They claimed to be Master Builder but could not even priced small change and have to add allowances to everything which in the end customer have to pay those allowances because of site conditions or trade mistakes or inability to do the changes.
Interior Design meeting was a disaster. The show room was under construction and customers were not notified of this situation. It was unsafe and we wasted our time not being able to find the right products.
Designer was not notified about the color selection which already been made right from the beginning to match show home. Sales had never forwarded the email to designer but told customer she did. Designer had to call home and get her family member to find the color board.
Using Builder lawyer will save you money, WRONG. If your lender did not get your mortgage 3 weeks before possessions, you will have to pay for title insurance which could range from $300 to $700 out of your pocket.
Change Order crediting money back to customer was never created by sales. Customer had to stay on top of things and remind the company manager to issue the Change Order, which is written a week before possession date.
Disaster in scheduling and paperwork. She set up a meeting with us on her time off going on holiday. So, we showed up and no one was there. Important information & documentations were supposed to be given on the removal conditions date but not received until the possession date. So, customers were not educated on the warranty, issues, and other important information pertaining the house and customers rights.
The builder/sales were also doing something behind the scenes. We were confident that we were the first customer who purchased lot/house in the area but ended up as the last one that gets built.
Builder/Sales should have 0 Star but I rated them 2 because one of their service guy had been doing a good job. He attended all my questions and need in timely matter.