Home Improvement People Inc.

Basement Renovation
1120 Castlefield Avenue Toronto ON M6B 1E9
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Basement Renovation
Home Improvement People Inc.
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97%

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Best of 2019 winner 12 timesBest of 2019winner 12 times
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Reviews for Home Improvement People Inc.

Average customer rating:
9.8 10 (422 reviews)

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ytam11 in Richmond Hill
ytam11 in Richmond Hill
1 review , ON
7/10

It's All in the Details. Bathroom Renovation and other with Update

***** Update: Elia and Dan contacted me to discuss the opportunity for their company to come back and fix any imperfections. Quite honestly, I wasn't expecting that but now that they have reached out (quickly) and expressed their concern, I feel that they truly care about their customers and ensuring everyone is happy.

My review has been updated from a 5 star to a 7 star, until such time the deficiencies are corrected, I may change the rating again.

__________________________________________________________
This is a long overdue review but nevertheless, it's needed.

We contacted HIP for a quote and they came in quite competitive and after reading other reviews, we felt comfortable using HIP.

HIP is receiving a 5 star because their attention to detail lacked. The sales person, Elia was good and responsive. The PM that was assigned to us was also good and responsive, however some of the workmanship could have been better. I.e. it was very clear that whomever was in charge of caulking used a cloth that had paint on it as some of the paint rubbed off onto the white ceiling of the room that was being renovated and wall trims. The contractor they used to install our foyer light was terribly done. The cut out was bigger then what was needed and alas, there is a noticeable hole between the base of the light and the wall. Whomever was in charge of installing base board trims and the trim along the shower wall was terribly done (the cut and finishing included). Lastly, whomever they contracted to install our shower cutout did a poor job. The cutout shelf middle piece wasn't glued on straight and it wasn't "long enough", leaving a bigger than expected blob of caulk to hold up the middle piece.

Having a young family, we often oversee things and in this case, we did not notice the imperfections until after all was said and done. Until I was bathing my little one and noticed the faded wall paint on my stark white ceiling and the misaligned insert in our shower cutout and the caulking on the shower wall and the uneven shower wall back splash etc...

At the end of the day, as paying customers, we all want to be happy (both contractors and customers). We had talked about future projects with HIP, but unfortunately we will not be using them again.

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Company Response

Hello,

Firstly - we apologize for your frustration and appreciate your feedback. This job was completed quite a while ago and we have never heard anything from you. We hate leaving a client unsatisfied and would have been more then happy to repair or fix any of the items you mentioned. Please contact us and we can arrange to have your comments addressed at your convenience.

Ben & Dan

coppertsx in Toronto
coppertsx in Toronto
1 review Oshawa, ON
10/10

Dream Kitchen

The Home Improvement People were one of several companies we spoke with regarding our main floor reno. Ben came to our home and I was immediately impressed with his demeanor and his open honest conversation. I was next impressed with his quote. It was not the cheapest but it was the most inclusive and did not come with any caveats.

Our design was handled by Charlotte. She offered us several reiterations and gave us some sound advice before we were finally all comfortable to move forward.

We were promised a 8 week renovation and I am very happy to say that the renovation was done in 8 weeks and two days.

Larry work extremely hard in the background to keep everything moving forward.

The skill trades people that were brought in were all first class and the work in incredible. I would have like the electrician to try a little harder to work to my specifications and we have expressed that to Larry and Ben.

In the end we have a kitchen that is absolutely show room beautiful and a main floor that we are still trying to believe is ours.

Words of advice. If you have any small concerns or issues during the project reach out to Ben and let him know. I did not and I wish I would have.

My advice to you is to call Ben, He really does care.

1 of 1 people found this review helpful.
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Company Response

Thank you so much for this wonderful review!

Ben & Dan

Rick L.
Rick L.
4 reviews Oakville, ON
10/10

Renovated 2 bathrooms

Excellent support from the quote from Dan to the designer Charlotte to the installer Jerry. Highly recommend this company to take away your renovation concerns and get it done in a timely manner with very little mess or fuss. Charlotte helped us through the design process, selecting vanities, faucets etc as well as mirrors and colours. Jerry was so professional and friendly - he did it all including demolition, plumbing, electrical, installation of tub, faucets, toilets etc as well as tiling. The $11,000 cost was labour only and excluded purchasing of tiles, vanities, faucets, tubs, toilets etc

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Company Response

Thank you Rick. Jerry and Charlotte take great pride in producing happy clients.
All the best,

Ben & Dan

Joy in Toronto
Joy in Toronto
1 review Toronto, ON
10/10

Kitchen & Basement Bathroom Renovation

We contracted HIP to help us with a full kitchen renovation, including removing a wall, new floors, new counters, custom cabinets etc. Overall, we were very happy with the end result and quality of work.

Daniel (our PM), was responsive, knowledgeable and very easy going, which made a generally stressful process easier to live through. The project did go 3 weeks over the top-end of the schedule, partly due to some unplanned asbestos remediation, but there were a few long stretches of no work being done which comes par for the course when dealing with a bigger company running many concurrent sites. Don't let that deter you, just anticipate it will take longer than you think or they tell you.

Pros:
- Quality of finished product: crafted with care and attention
- Responsive PM: though I'd suggest phone not email
- Supplier discounts

Cons:
- Expensive: out of 5 estimates, HIP was the highest, but the most thorough and professional
- Delays: were delayed by approx 3 weeks from the estimate

In addition, we had an unexpected issue in our basement requiring us to completely gut and replace our washroom. Daniel was very quick to respond, diagnose and get the project started. We were very happy with the end result, albiet also running a few weeks late.

In the end, both projects were done with care, attenion and a high degree of craftsmenship. Just be prepared to pay a premium for the work and a longer schedule than estimated.

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Company Response

Thank you Joy!

Ben & Dan

James from Toronto
James from Toronto
6 reviews Toronto, ON
10/10

Bathtub replacement and shower upgrade

Had HIP replace an old tub, shower tiles, and hardware. They prepared a design for me and coordinated supply and delivery of all materials; I just needed to coordinate with them for when they could come to do their demolition and installation work. They were very easy to work with and did a great job. The shower looks great!

2 of 2 people found this review helpful.
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Company Response

Thank you James!
Gerhard and the gang are truly remarkable!
We are so happy you love it.

Ben & Dan

Marko in Mississauga
Marko in Mississauga
1 review Mississauga, ON
9/10

Total condo reno

My wife and I decided to totally renovate our new condo and we only had five weeks to do it as we had a baby on the way. My approach was to target several contractors with outstanding ratings. Daniel from HIP conducted a site visit in the short window of time we had (have not taken possession at the time), and from the start he left by far the best impression. He was professional, extremely knowledgeable and easy to work with. Ultimately, we decided to proceed with HIP as our general contractor and Daniel was our project manager. Daniel assigned to us Junior as the lead contractor and the project began. Since we lived in the same condo, it was easy for us almost daily to stop by and check in on the guys – it became a ritual of sorts to see progress. Junior is hard working and super skilled as he handles just about everything: plumbing, hardwood, tiling etc. (does impeccable tiling work). This was our first time doing a renovation let alone the one of this scope and complexity. On balance, we have learned a lot and although every project has its ups and downs in the end we are very pleased with the result. What we particularly liked about HIP is access to great trade discounts, dedicated PM to handle the project, additional resources to pitch in and help when required (and it was required since the project was delayed), friendly approach and professional attitude. Daniel was not difficult to get a hold off to address issues as they arose and he has an uncanny ability to explain concepts in straightforward ways. HIP folks try really, really hard to do and make things right. Although we still have a few minor adjustments that are required to address deficiencies (paining being one, for example) I trust and have no doubts that Daniel, as promised, will have this done for us. Based on our experience, we would make a few tweaks to our future project of this kind but would not hesitate to work with HIP again. They understand great businesses are built, or destroyed, one customer relationship at the time – reputation is paramount – and they do their best to uphold it.

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Company Response

Thank you Marko for this very detailed review.
We look forward to working with you again!

Ben & Dan

Natalia M. in Mississauga
Natalia M. in Mississauga
1 review Mississauga, ON
10/10

Powder room renovation

Powder room renovation was done in my house by HIP in February 2019. I am extremely pleased with the job they have done! Room looks fantastic, Jerry has done an absolutely amazing job ( and I am very picky customer in terms of quality)! Job was done on time, with minimum interruptions. Job site was clean during reno and after work has been done. Definitely would recommend them and will use in my future projects.

3 of 3 people found this review helpful.
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Company Response

Thank you Natalia! Jerry always work hard and takes care of our clients. We will make sure he sees your complimentary review. Thank you!

Ben & Dan

J from Oakville
J from Oakville
3 reviews Oakville, ON
10/10

Great bathroom reno and amazing service years after

The home improvement people completely renovated my master bathroom, and they made the process stress-free and easy. We had a flood which required us to renovate, during a time when i had a new baby at home. Charlotte was my assigned interior designer to assist and she was very professional and a pleasure to deal with. Based on my interests she sent me photos of samples she thought I would like, and hit the mark on her selections. Gerhard's crew is very professional and works cleanly and on-time. Three years later I had a small leak from the bathtub drain. They called me back within 2 hours and were at my house the next day to fix it. THAT is what I call amazing service. I would highly recommend them and will use their services again.

1 of 1 people found this review helpful.
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Company Response

Thank you! Once you are our client - we will always always take care of you and your home. Thank you so much for posting this review!

Ben & Dan

Dan in Pickering
Dan in Pickering
2 reviews Ajax, ON
10/10

Dream Ensuite Bathroom Renovation

You have heard of many nightmare renovations, well ours was a dream renovation thanks to Dima and Vlad of HIP. From day one covering all of the bedroom furniture with plastic to 10 days later cleaning out our garage spotlessly of all the debris and garbage and every point in between. PROFESSIONAL!!!....detailed, highly skilled at everything they did.. electrical, tile work, painting, baseboards etc. They worked in -30 degree Jan. weather cutting tile and quartz outside without a complaint and their productivity each day astounded me. They gave advice and asked our input and decisions on many aspects of the reno. We worked as a team and made sure they had all of the materials they needed when they were ready for them to install which resulted in an impressive 2 week completion date!! (still waiting on custom shower glass LED and back-lit oval vanity mirror) My wife and I are extremely happy with the end result and quality of work and after getting 4 other quotes and doing a lot of research, are so happy we chose the HIP and got Dima and Vlad assigned to our job. Thanks so much!
Dan/Sue

1 of 1 people found this review helpful.
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Company Response

Thank you Dan!

Dima & Vlad thank you as well for taking the time to post this sensational review. Enjoy the newly renovated bathroom!

Ben & Dan

Melanie from Toronto
Melanie from Toronto
5 reviews Toronto, ON
10/10

Kitchen Renovation

I wanted to create an open concept space featuring a brand new kitchen. A wall had to be taken down and I had concerns about the structure.

I started with a very patient creative kitchen designer who listened and created a superb drawing complete with a rendering of the finished kitchen would look like. I am amazed how much the finished product looks like that drawing. It really helps with planning.

It did take a while for construction to begin but when it did, it proceeded without a hitch. Even the discovery, testing and elimination of a small piece of asbestos didn't slow us down. All credit for this goes to Project Manager Larry who manages his crews the way an air traffic controller might manage planes in the air. Larry is on it! He usually knows and if something goes wrong, he will tell the contractors about it.

Everyone who came into my home was a nice person. All introduced themselves and answered my sometimes many questions. I always knew who was in my home. Larry has worked with these people for 18 years and it shows. They love working with him and the quality of the work is OUTSTANDING.

I will say that that I paid a bit more than I wanted to for this project but I feel given the quality and the smooth progress, it was worth it. There was no doubt and very little frustration given that your safe place--your home--is under construction.

If you have a job that requires multiple trades and might be a bit complex, you can count on these folks to manage it right. You can also count on top notch design services. Thanks all, you are most welcome at my enormous kitchen island.

0 of 1 people found this review helpful.
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Company Response

Thank you Melanie!
We will be sure to share this with Larry, Charlotte and the team!

Ben & Dan

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Home Improvement People Inc.

The Home Improvement People have completed literally thousands of renovations since our inception. We are a unique award winning contracting company, consulted by various media as industry experts.
Please view our website at homeimprovementpeople.com to view images of some of our projects.
For our clients' convenience, we've implemented progress billing as well as financing.
Regardless of scope, we approach every single home renovation with a foundation of strong design aesthetics, comprehensive product options, sound project management, and a commitment to craftsmanship.

Our projects range from remodelled bathrooms and kitchens, to rear additions, hardwood flooring, basements, second story additions and other extensive renovations. We undertake work in all budget ranges.

Choosing a reputable contractor is the most important decision you will make regarding your renovation. From plans and permits, to last little finishing details, The Home Improvement People is committed to completing your renovations and home improvements in a professional manner and to your complete satisfaction.
We take pride in our personalized service and our high quality workmanship.
Call us for quality, insured work - completed on time, and on budget.
905-760-7607.

CATEGORIES
Basement Renovation, Bathroom Renovation, Kitchen Planning & Renovation, Condominium Renovations, General Contractors, Kitchen & Bathroom - Cabinets & Design, Home Additions, Builders, Design/Build, Design/Project Management, and Cabinetry & Millwork
WEBSITE
http://www.homeimprovementpeople.com
YEAR ESTABLISHED
2002
NUMBER OF EMPLOYEES
80
PAYMENT METHOD
Visa/MC/Cheque
LICENSES
All
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
3 years
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