Neptune Plumbing & Heating Ltd. installed two new furnaces in 2018. One of the furnaces was not working and a High Efficient Inducer motor was replaced on the Carrier furnace in July, 2020. According to the technician, we were unlucky, and the initial inducer motor was probably defective. He reassured us by stating that once the manufacturer looked at the defective inducer motor, we should be able to receive half of our money back, approximately one month later. I have phoned Neptune Plumbing and only spoke to a receptionist. One day, I was told that this problem was on someone's radar and that Scott (I think) was looking into the matter. I have phoned approximately six times, but nobody has followed up with me.
I am disappointed with the lack of communication.