Ramsey installed my glass door inserts approx. 7 years ago. I was told at the time if there is ever a problem, to call him. I called him today, and informed him my glass inserts have dust/dirt in them, they're fading and are starting to look bad, all inside the two panes of glass. He startled me by telling me I was out of luck and there was no warranty. As our conversation continued and I informed him (honestly) that I gave at least 20 people in the area his number after they saw my inserts, he said the warranty expired after five years. Near the end of our discussion, he stated the warranty was over after 7 years...I had to check my phone recording after to make sure I had it right! In the end, he stated that there was nothing he could do except sell me two new inserts!!!
Obviously, I am warning everyone to avoid these guys at all costs!!! They do NOT stand behind their product!
- Approximate cost of services:
- $1,300.00