We purchased a set of french enclosed blind doors made by Jeld-Wen through lowes. We chose the Jeld-Wen brand through reputation and price. We were quite happy with the quality but did have a string break in one the blinds approx. 2 years later. I contacted Jeld-Wen directly and unfortunately it took 5 months to get the fix. (I was routed to the Winnipeg office but the person who was making my claim left the company without leaving my paperwork and I had to make repeated attempts to get my claim processed, which at that point they realized I lived in BC and had me deal with the BC office) Once I got in contact with the BC branch, they were very easy to deal with and had a technician come replace the blind unit very quickly and without charge. The technician was very friendly and professional.