While the owner was out of town two of his apprentices came to my home and installed my bathroom fixtures. I was very happy with their consideration that the job needed to be done within a time frame and they did their best to complete it. I did pay them without inspecting the job. Upon inspection I found some flaws and because their bill states I would need to let them know within 3 business days if I was dissatisfied, I called and left a message and the call was not returned. I felt in order to comply with their wording I would need to cancel the cheque (with the intention of replacing the funds once they addressed the problems. This did cause a problem which when the owner returned, he did get back to me at his earliest convenience. He came, saw the problem, promised to return with the right part and he also agreed to fix another problem I was having. The owner was very good at problem solving and finding ways to ensure that all was good. I must admit, it was a specialised job and required someone with an analytical mine. He filled the bill in a very timely manner and I'd not hesitate to recommend him.
- Approximate cost of services:
- $1,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?