Takes money, Can’t rovide the product, Terrible customer service
Building Supplies and Hardware review in
Barrie
Ordered a workbench online. HD claims to have shipped it almost a month ago but never arrived. Tracking number says item went to California! When I called the customer disservice department, they advised the tracking number they have on record is wrong. They don’t know where it is. I asked them to send a replacement but they wouldn’t. They escalated the issue; after a week I have heard nothing. Called back and got a runaround - “my computer is down”. Worst customer department ever! They don’t hesitate in taking your money but a month later and still no product! Shopping at Rona or Lowe’s from now on!
- Approximate cost of services:
- $300.00
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