Home Depot Canada The

Building Supplies and Hardware
6725 104 Street NW Edmonton AB T6H4Y2
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32%

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Reviews for Home Depot Canada The

Average customer rating:
2.9 10 (37 reviews)

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Private User
Private User
Private User reviews Langley, BC
0/10

Horrible service, defective product

I had a storm door installed, which together with installation cost over $800. Within three days, the lock on the door broke. I have called Home Depot five times about this, with no satisfactory response. Each time, I'm directed to call a different number. At the last number I called, I was redirected to the first number; apparently, Home Depot can't decide whether this is a special order or not, and as long as they can't make up their mind, nothing will be done about the fact that I paid over $800 and the door is broken! I will never buy anything from Home Depot again.

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Michael in Toronto
Michael in Toronto
0 reviews Toronto, ON
0/10

Not reliable they don’t ever delivery on the day

This is the second time now Home Depot delivery has screwed us. The firstime was with a gazebo we bought online. They claimed the delivered it but they never did. We had to spend hours on the phone and wait weeks for the item to arrive.

This time we were waiting for a dishwasher that didn’t come within the 4 hour window. We called the company and they claimed it would be delayed on that day (Saturday). They never came, didn’t call and when we called the Home Depot the next day we were told that they had delivered it. Obviously that was not true. Home Depot then told us they would take 24-48 hours to look into it. Needless to say we are frustrated and mad at ourselves for ordering from them again, therefore opening ourselves up for this happen to us again.

Now I look back and remember a customer coming in and complains that his order never came on the specified day. The Home Depot employee said (very nicely) “once we take your money it’s no longer our responsibility). I think it’s shameful that Home Depot for hiring these rinky dinky companies to do their delivery while they absolve themselves from the situation.

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davyd5 in Brantford
davyd5 in Brantford
0 reviews Brantford, ON
0/10

Hampton Bay Gazebo

After ordering the gazebo online and paying for the shipping, i was told that it would be delivered within 3- 7 days. After 14 days and numerous calls to "customer service" i felt i was just being fobbed off. They told me to call the shipping company and find out where it was, i told HD that i had paid them and they could call and get back to me. 3 days later and nothing back from HD i called the shipping company only to be told they could'nt find it. Back on the phone to HD "customer service" and asked for a supervisor, they will call you back later on today....no return call so i called agin only to be told the same story. Anyway after 5 days iand a lot of shouting on the phone i eventually got a supervisor who told me i was being refunded as they didn't have any in stock for the online order BUT i could drive 100km to another city and pick one up. I told them to call the store and get it sent to me" we can't do that as it is an independent store". If anyone is thinking of buying anything online from HD....Buyer beware!!!!!!!

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Private User
Private User
Private User reviews Edmonton, AB
0/10

ABSOLUTE WORST CUSTOMER EXPERIENCE EVER!!!!

I bought 2 sets of their Hampton Bay seat cushions to replace the ones that I had on a whole patio set I bought 5 years ago!! The cushions lasted 5 years the replacement ones lasted not even 2 months and the foam was packed right down... Sad. So I go to return them to the store and customer service rep Sam says they can't be returned because the barcode is missing...... I clearly showed her the receipt with them on it... She said she can't return them... I asked to speak to the manager on duty and Brittany shows up at the counter. She tells me that they are now refusing to return them as it's over 90 days. The story has now changed. I bought these April 28, 2018, and the receipt clearly shows that the 90 days is up on July 27, 2018. So now I am out $130.00 for cushions that are just as comfortable as sitting on the metal bar... I will never shop this location and possibly Home Depot ever again. I get the feeling they just don't want to hurt their monthly quota.... P.S. I will surely be Returning the $1100.00 set that I just bought last week. I'll have to see what these joker's say about that one. They seem to sell crap patio furniture now and just refuse your return when their junk breaks or wears out. #homedepot #5125 126 AVE SE, Calgary, AB T2Z 4E7 #MICHAEL RENAUD #403-2578750 #homedepotpoorcustomerservice #boycot #nevershopagain

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Tom E in Toronto
Tom E in Toronto
0 reviews Toronto, ON
0/10

Deliver

We ordered patio furniture online. Delivery company hired by Home Depot (Canada Cartage Logistics) has our product and have went dark. Home Depot tell us they know its a problem (they are not returning their calls either) and starting May 14th they are using different a vendor for new delivery orders. In the meantime, we can only get our money back once Canada Cartage Logistics declares our product lost. Was advised by Home Depot today that could be up to 6 months. It did not even occur to me when we placed an online order that we could get caught in such a weird position. We have been advised there is nothing we can do, but wait it out.

For those of you ordering online BE CAREFUL.

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Kim  in Thornhill
Kim in Thornhill
1 review Vaughan, ON
0/10

Terrible experience

Terrible experience with Home Depot at Steeles and Alness.

Ordered washing machine and dryer combo. The salesman told me we get 10% off if we apply for HD credit card. Took over an hour to complete the order. When went to pay they told me they don't have the 10% discount. Went back to appliances to redo an order. Took another half an hour.

When the order was completed, the salesperson told us that we have to disconnect the old machine and move it otherwise they won't install the new one. Never mentioned it before.

We came home and tried to move the machine with no success. Called HD to cancel the order. They told us that if the order left the warehouse, we have to pay 15% restocking fee. This was 3 days before the delivery day. Still waiting for a refund that was supposed to be processed the same day the order was cancelled.

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Private User
Private User
Private User reviews Edmonton, AB
6/10

Kingston Grey sofa

I ordered the Kingston sofa,online on Dec 23,17,it arrived on Dec29,17.I opened the box,which was a large box to check for any damages.This sofa is easy to put in a small living room,it is easily assembled,click access.I wasn,t able to find the drill holes for the legs,are under
the armrests.I won,t say this is a high end sofa,it will add some comfort.The back cushions are only 21×16.The
Sofa is 78" in length.Is is comfortable?The seats are firm.I wouldn,t purchase this sofa if you are going to put it through alot of use or Abuse.This sofa does come
with a one year Warraranty,The brand is Lifestyle and it is a California company.

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Private User
Private User
Private User reviews Edmonton, AB
2/10

Bad delivery service

I ordered a fridge and they called to make sure measurements fit, I called them back and also discussed an earlier date delivery to which they confirmed and said yes. The day of delivery I called to see time it was coming they said delivery was cancelled!! Okay well why they never told me and my husband missed a day off work with loss of pay so someone could be home to receive fridge. When I called all they could tell me was driver said we didn’t confirm? What the heck I called and set the date also since when do we ha e to call and confirm? They are suppose to call us but no one called. The company was careless and didn’t care. Now we have to miss another day of work to receive fridge next week!!! Really disappointed in Home Depot for being so unthoughtful and not even trying to speed up delivery to at least next day .

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Private User
Private User
Private User reviews Port Coquitlam, BC
8/10

Delivery miscommunication

It may be a good idea for Home Depot to revamp their on-line appliance purchase ordering and delivery request form. The local delivery company was unable to deliver our refrigerator because of several errors caused, in part from communicating the delivery details. They use convoluted system that requires multiple information transfers between head office in Toronto and the local delivery companies. Our unit number was not passed on to the delivery driver so he was unable to find the correct townhouse in our complex. In addition, my husband had to make multiple phone calls to the 1-800 number asking why we had not heard from the delivery company. If someone had been able to give my husband the contact information earlier, all of this misinformation could have been cleared up on the spot. Instead it will be a few days until we can reschedule the delivery.

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Private User
Private User
Private User reviews Windsor, ON
2/10

False delivery date

I have confirmed the delivery date 10 days before the initial schedule and when I called them one day before the updated delivery date to know the delivery time, they denied the update and refused to honor it. Unprofessional act and poor customer service!

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