Hi-Tech installed 10 windows and 4 doors on our house; Hi-Tech fired the installer after 4 or 5 installs, our house was one of those 4 or 5. Hi-Tech's installer forgot his tape measure, so he "guessed" at the jamb width on our windows; He "guessed" wrong, and used the wrong width of jambs, now the windows are recessed so far back that the window sills are basically flush with the outside walls. In an attempt to hide his mistake, the installer used a grinder on our stucco to "flatten it". The job went downhill from there.
Sean and Ernie will not take responsibility for the mistakes and damage that Hi-Tech's installer caused. We refused to pay the outstanding balance, until the job was corrected. Sean placed a lien on our house, and we are now headed to court.
IN ANSWER TO HI-TECH'S anonymous RESPONSE BELOW to Steve’s 10 window and 4 door install: IF Hi-Tech, where my company, and, I saw a review such as Steve’s, I would be publicly begging to get in touch with Steve, in order to amicably resolve this impasse. Hi-Tech flatly refuses!...
Hi-Tech has chosen to simply send Steve a letter, dated April 7th 2014, stating that; IF, the outstanding balance is not paid in full, in 7 days, then Hi-Tech will send this impasse to collections. Steve would prefer to amicably resolve this issue with Hi-Tech, or, go before the courts. Steve will NOT be paying any money to collections, or to anyone else, until Hi-Tech corrects the work, and, repairs the damage to Steve’s house.
Hi-Tech states in their response; ”Without being able to speak to the details of this particular job, it is always our hope to be able to resolve these types of impasses amicably. When there is fair and open communication on both ends all problems can be solved”. CALL STEVE; he is available 24/7, for contact from Hi-Tech to resolve this impasse; Sean, Hi-Tech’s GM refuses.
Steve has now involved the BBB, and the Manitoba Governments, Consumer Protection Office, in an attempt to bring Hi-Tech to the table. Sean, at Hi-Tech refuses, Sean just wants Steve to pay for damage and a bad install. There is absolutely no breach of contract been made on the part of Steve the customer… Steve simply refuses to pay for damage to his house, and, a bad window installation.
In order to resolve this impasse; more than once, Steve has offered to place the entire outstanding balance, in cash, or certified check, into the hands of a 3rd party, to be paid in full to Hi-Tech, after Hi-Tech has honored the contract, by correcting the install and repairing the damage; Sean, flatly refuses. Hi-Tech; Please feel free to Contact Steve and Steve will be more than happy to resolve this impasse with, or let’s go before the courts.
Steve.
- Approximate cost of services:
- $12,000.00
- Company Response
Hi Steve,
Hi-Tech Energy Windows will always stand behind it's products and installations. The warranty that we provide is evidence of this commitment and is a legally binding document. Builder's lien's are only used in the most extreme circumstances where a breach of contract has been made on part of the customer. Without being able to speak to the details of this particular job, it is always our hope to be able to resolve these types of impasses amicably. When there is fair and open communication on both ends all problems can be solved. In rare cases a solution is not possible and other measures must be taken. This is an unfortunate reality for any business.