Knight Plumbing, Heating And Air Conditioning Ltd

This morning on short notice I called Knight Plumbing with an inquiry for service on a quick connect for my new natural gas barbecue. I was fortunate that on short notice they were able to fit me in and come out the same morning. Geoff came out and his service was excellent. He was extremely knowledgeable, direct, and efficient with the install. He was sure to explain everything in detail prior to commencing service. Would absolutely recommend!

Excellent customer service on the phone. Scheduled an appointment immediately and a technician was at our home in less than an hour. We had a leak in the hose of our Price Pfister kitchen faucet, as well as some small damage to our spray head. Rather than replace these parts, we were encouraged to replace the entire faucet for a Moen, based on the advice of the technician being that Price Pfister was a complicated product and their customer service was not great. The faucet that was recommended was sold to us at a markup of well over $100 from what it costs at Home Depot or Amazon. However, if I were to buy it myself, it would cost an additional dispatch and travel of $75 for them to return to install it so not worth it. All said and done, it cost over $900 for the replacement. Dispatch and travel was $75, the diagnostic was $130, the faucet was $463, the labour an additional $215. Our technician Jay was very friendly and helpful, but I think the overall cost was far too much.

I was in the middle of a nightmare kitchen reno. it is an older house we knew that it would not be smooth sailing but we where hoping that the plumbing would not be an issue. we had designed the kitchen so that we would minimize any need for plumbing changes.. well not everything goes according to plan when dealing with older home renos.. it turns out the previous owner has also done some renos and that caused havok with the new renos. we had just finished the demolition part of the build and we saw the issue.. we had to cut change plumbing around. we called 3 other companies and knight plumbing was the first one that was able to send a technician the same day. 2 hours later I had Dan in my house and walking me through how to solve the problem. He assured me it was an easy fix for them and that it would be done immediately. he had quoted me for maximum 6 hours and said that he was sure that it would take less time but with older homes.. you just never knew.. I agreed to the quote and was booked in for the next day. Next morning Technician Geoff arrived and apologized for Dan, He was sick and would not be able to work today but that He (Geoff) had spoken to Dan and was updated on the requirements. Geoff was quick and efficient, he treated my home as his own. wore boot covers when having to walk off the construction site and did an amazing job. he finished the job in only 5 hours and cleaned up all site as well. I would highly recommend this team again.

So I contacted Knight on Home Stars as I just bought my house and discovered that the furnace was dead. They had me at how they answered the phone "...This is Sheri, how can I make you smile.." no matter what mood you are in, that greeting sets a pleasant tone for the rest of the interaction. Geoff came out to spec the furnace and whilst he was here, he noticed that my water heater was on it's last legs which I knew and cut me a deal if I changed out the water heater which I did. I found all interactions with Knight personnel to be very professional. Kevin did the furnace installation and Mike did the tankless water heater. These guys are professional, responsive and customer oriented. They come in greet you pleasantly explain what they are going to do and get it done. I would highly recommend Knight for all your plumbing, heating and A/C needs. 2 thumbs way up and 5 stars all the way.

We noticed that the hot water was not working and the pilot light on the tank would not light. We called Knights plumbing to have a look. Jason was over in less than 5 minutes and was able to drain the tank. We would have had flooding otherwise. The new tank was put in and fully functional in less than 24 hours.

From initial sales call from Brian Pigeon and installer Kevin Wall was completely satisfied with professionalism and patience when asking any questions or how equipment would operate. Installer took time to make sure all removal and installation was top of the line was very punctual and stayed on job site all 3 days. Both Brian and Keven showed good sense of humour and spoke of the enjoyment they had in working for Knights. Would highly recommend both individuals and Knight's overall.

From Brian the estimator to Kevin the technician and his helper, Carson...awesome customer service, professionalism and efficiency. Everything was so well explained and such friendly service. I'd recommend Knight Plumbing Heating and Air Conditioning anytime and every time. Thank you!

Just have to say George was absolutely amazing!!! He was so responsive, accommodating and treated us and our home like it was his own.

Removed toilet. Water not draining through pipe. But sewer lines were very clean as per Dan, who came the day before with a camera. Needed to find the backflow drain. Went back to the office to bring a camera. Could see the problem on the screen. Backflow problem. Cut hole in drywall, found drain. Removed cap & flapper. Reset the toilet. Checked to see if working properly. Toilet working great. Jason kept me informed about every step he was taking. Would definitely recommend these people. Very happy with the work done. Even saved me money.
Thanks Jason.

Jason.

Awesome service. Geoff was on time and very knowledgable about the products and services that we had called about. He represented himself and the company extremely well. Will recommend to others. Thanks.