One of my toilets was having leaking issues and randomly flushing. After trying to find parts for this non-standard brand toilet with no real success, I called Knight Plumbing who had done good work for me in the past. They came out and assessed the situation, figured out what they needed and found the only place in Calgary that carried the parts. As it was late afternoon on a Friday, they only charged me the callout fee and agreed to get the parts and come back Monday to complete the repairs. I was given the option to finish it that Friday, but it would have been highly expensive to pay them to drive to the South of Calgary and come back in rush hour.
As the tech (Dan) left on the Friday, my wife had arrived home in the middle of a hail storm trying to unload groceries. Before I could grab my shoes, Dan ran out of the house and grabbed all the groceries for her and brought them into the house. This non-hesitating act was not only a testament to his character but clearly demonstrated the type of professionals Knight Plumbing employs. As promised, Dan did come back on Monday and completed the repairs and I have had no further leaks or auto-flushes.
Steve & Jen
- Approximate cost of services:
- $400.00
- Company Response
Thank you Steve & Jen for choosing Knight and taking the time to share your recent experience. I will pass your kind comments on to Dan. I will also share them with our entire Service Team. Please call us anytime we can be of assistance to you you and your home. Thanks again and hope you have a fantastic day. Best Regards.